Lost account and forced sign-in

I had to reset my browser settings for reasons not relevant here. When I tried to sign in again, I was not given the opportunity to enter my credentials; I was only given the option to sign up for another account. I have paid for my membership and want to access what I have paid for. Trying to reset password, or reset account are not working.

And the support options are ridiculous in their lack of answers.

I hope someone here can assist. I just want to access my old stuff: playing for close to 20 years is a lot of progress to lose.

Thanks for any help.

Dom

discussion

abbycattx
2 months ago
1313rokinmom and Future Readers 😊

Hello and welcome to EA Pogo Forums!

To modify or gain entry to your account, it is essential to have access, which is primarily obtained through the email address you supplied when registering with Pogo.

If for some reason you no longer have access to that email address and need to make updates to the account, you can still contact EA Help for assistance - this would fall under Management and Recovery here → Pogo – Official EA Help support

Scroll down until you see the Contact Us button to speak privately with someone,

Hope everything works out for you and Take Care 🌷🐈‍⬛

Friendly Reminder to all readers:

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.

4 Replies

abbycattx
Hero+
5 months ago
ccjs30nmk8c4

Hello and thanks for reaching out! I must first mention that the EA Pogo Forums are unable to provide assistance with specific account issues because it is a public forum. For your privacy and security, you will need to contact EA Help through their secure channels. Simply log in using your Pogo credentials; if you encounter any issues, please use the Contact Us option located at the bottom of the EA Help site.

EA Help for Pogo > Pogo – Official EA Help support

*Please know that EA Help will present a series of inquiries to verify your identity as the account owner. I highly recommended having all relevant account information prepared.

Additionally, as a longtime player myself, I can answer some of your statements 🙂

"When I tried to sign in again, I was not given the opportunity to enter my credentials; I was only given the option to sign up for another account."

This usually happens when online establishment doesn’t recognize the email you’re signing in with and assumes you’re a new user. Make sure you’re entering the exact same email address you originally registered with.

"Trying to reset password, or reset account are not working."

To reset your password, you must have access to the email address you used during registration. A link to reset your password will be sent to that email, and after you receive it, you can set a new password. Don't forget to look in your Spam or Junk folders in case the verification email ended up there

Hope everything works out for you and Take Care!

🗺️For future readers: Please take a moment to view your Pogo Account on EA, here there are several measures we can take in advance if we need to make changes or need access to our account: ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354
klkgypsy
Newcomer
2 months ago
Having trouble signing in to my account. I've have it since 2004,have over 8,000 badges I don't want to loose. Administration said I did something Jan 15, but if I did letstill let me play i I didnt mean to. This is my GAME I play everyday to get more badges. Can you please help me Please 🙏 😢 😭.
1313rokinmom
Rising Newcomer
2 months ago
Hard to update when you can't sign in.
abbycattx
Hero+
2 months ago
1313rokinmom and Future Readers 😊

Hello and welcome to EA Pogo Forums!

To modify or gain entry to your account, it is essential to have access, which is primarily obtained through the email address you supplied when registering with Pogo.

If for some reason you no longer have access to that email address and need to make updates to the account, you can still contact EA Help for assistance - this would fall under Management and Recovery here → Pogo – Official EA Help support

Scroll down until you see the Contact Us button to speak privately with someone,

Hope everything works out for you and Take Care 🌷🐈‍⬛

Friendly Reminder to all readers:

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.