Missing Pogis Award. Double Bonus Daily Challenges

I have completed three sets of daily challenges and have not received 3000 Pogis for the games. I am deeply disappointed with these challenges! Please award the Pogis! Thank you!

Greetings-  

Reaching out to the moderators for a solution.  I have completed all (4) weeks of the challenge below and have not received any of the 1000 Pogis.  How do I receive my 4000 Pogis?

• Pogo Challenge:  The challenge is from the 21st Anniversary Gifts - it is called: Double Bonus Daily Challenges Earn 100 Pogis per challenge and a bonus 1000 Pogis when you complete 18 of 21 Daily Challenges...

The help line directed me to post in this forum and the moderators would assist.

Kind regards,
Debbie

Hi @mrsdace 

We can pass reports on for the game team to be aware of, however we are unable to add Pogis to accounts here on the forums. 

When you have a moment, could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to sign in manually
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games. 

If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?
• Screenshot of how your game appears..

Thanks and have a Great Day!  

Greetings - 

Thank you for the reply.  I tried the outlined steps - still no Pogis awards. 

User name:  Mrsdace

Devices:  Samsung phone and Lenovo laptop

Browser:  Chrome and Firefox

Error Message:  none

Screenshot:  It's not a game issue - it's an award issue. 

Challenge: Double Bonus Daily Challenges Earn 100 Pogis per challenge and a bonus 1000 Pogis when you complete 18 of 21 Daily Challenges (from xx date to xx date).  

There was the same challenge for 4 weeks "Double Bonus Daily Challenges" straight which I completed each time (painfully at times having to play games I truly don't care for) and never received the 1000 bonus Pogis (4) weeks in a row (4000 Pogis).

I opened a case with help.ea.com on July 10th.  Each time they asked me to chat back in a few hours. After (10) chats, they stated that I needed the attention of the relevant team and instructed me to post on the forum stating: "Our community managers actively monitor the forums and can help provide additional support as well. By posting your concern there, you allow our team to track the issue more effectively, connect you to the relevant team, and keep you updated on any developments. Once there is an update, you will be notified as well on the forum itself."

I am super frustrated. How do I connect the "relevant" team to resolve this issue?

Thank you!

Hello Community Managers...  

I sent the answers to your questions and have not received a response.  Please respond:

Greetings - 

Thank you for the reply.  I tried the outlined steps - still no Pogis awards. 

User name:  Mrsdace

Devices:  Samsung phone and Lenovo laptop

Browser:  Chrome and Firefox

Error Message:  none

Screenshot:  It's not a game issue - it's an award issue. 

Challenge: Double Bonus Daily Challenges Earn 100 Pogis per challenge and a bonus 1000 Pogis when you complete 18 of 21 Daily Challenges (from xx date to xx date).  

There was the same challenge for 4 weeks "Double Bonus Daily Challenges" straight which I completed each time (painfully at times having to play games I truly don't care for) and never received the 1000 bonus Pogis (4) weeks in a row (4000 Pogis).

I opened a case with help.ea.com on July 10th.  Each time they asked me to chat back in a few hours. After (10) chats, they stated that I needed the attention of the relevant team and instructed me to post on the forum stating: "Our community managers actively monitor the forums and can help provide additional support as well. By posting your concern there, you allow our team to track the issue more effectively, connect you to the relevant team, and keep you updated on any developments. Once there is an update, you will be notified as well on the forum itself."

I am super frustrated. How do I connect the "relevant" team to resolve this issue?

Thank you!