Hello! For account issues with Pogo we must contact Customer Support and open a case to report it.
Here > I want to check my order status - Pogo
Click on Chat With Us and follow the steps.
Hope everything works out for you & Take Care 🌷
Hello glo5444 ~ you made my heart smile, 92 years old is beautiful ~ I admire you so very much.
I am very sorry you could not get the help you needed in chat. I have another option you can try, but I am not sure if it will work - however it is worth a try.
Click on this link > I'm looking for something I bought - Ea Account
Click on Email Us and follow the steps to create another case to tell your story.
My last suggestion is to email Pogo Sconnie directly on Pogo, he is our Community Manager and share your story.
I hope everything works out for you and I wish I could do more for you, unfortunately they do not process refunds here on forums, wish they did.
Take Care 😊
well that didn't help o want my gems back i paid real money! I never used any of those so-called free gems. maybe you can get this to the right person. like I said I am 92 years old. I am not quite computer-smart. the page my gems purchases is on won't load. other load but of course, mine won't. this is not fair. I spend tons of money on pogo, you would think they would do something about this. they can see what I bought and when. i bought 80.00 worth in just a few days then pogo screw up with at gems mess, and when I went to buy something I only had 5 gems really how much could it cost pogo to do the right thing? do they really think i would chat with them 15 times if I were not owed gems?
I am a Pogo Player just like you. Contacting Customer Support is the only way to get refunds.
You can also view your Gem Transaction record here.
Click on your name in the right-hand corner of this page, a drop-down menu will appear, then click on EA ACCOUNT.
On this new page you will see ORDER HISTORY, this is the same as your Gem Transaction record on Pogo.
