Forum Discussion

Rising Novice

5 years ago

Mostly questions about Jewel Academy

Am really tired of daily trying to come up with more than 3 or 4 games that I can play. Most of them won't load at all. Sanctuary loads until it says start and freezes there. Canasta loads (after 15 ...

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @Player_9oo83h8n.

Let's see if we can figure out your freezing. We'll start with the HTML5 troubleshooting. Please run through that and let me know how it goes for you.

Please note that Pale Moon is not a supported browser, so I can't help troubleshoot that one with you, but I can help you with Edge, Firefox, and Chrome.

Arrenai 🐱

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