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Player_q89oo7fl's avatar
Player_q89oo7fl
New Novice
28 days ago
Solved

My gems are gone

What happened to my gems?   Didn’t notice this until I purchased an episode then checked my transactions and found that on Dec. 9th and 10th my gems disappeared.  Will attach screenshot of my tra...
discussion
  • EA_Lanna's avatar
    EA_Lanna
    22 days ago

    Hi Player_q89oo7fl​,

    I don't have insights into the account or billing info through the EA Forums, but from the image you shared, you can see the gems didn't disappear; they were spent. On Dec 10th, it shows the gems were spent on energy, and on Dec 9th, I believe that code means gems were spent on refresh skips in Merge Academy. 

    - EA_Lanna

Player_q89oo7fl's avatar
Player_q89oo7fl
New Novice
21 days ago

I thought that the gems in the Merge game were what I was using not from my main account.  Guess I won’t play that game again.  I appreciate you looking into this for me.

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