Game glitches lately - Unfair for the cost of membership
I am having major problems lately in both Daily Sudoku and Lucky Cat Bongo. I am due to renew soon, and am debating not doing so, as too many games are messing up now. You update things and then games won't load, play, or you get frozen out. For the cost, this is ridiculous. I come here to play games and relax. Lucky Cat Bingo just took my tokens (1000) as I was trying to lay the 4 board game. It came up, but was frozen on me, Numbers came up, but I couldn't do anything. I waited awhile, and when I refreshed, it just sat there loading and would do nothing. I could see tokens at 9 though. if it started, I'd have had to play free games to get that back. Also Daily Sudoku has been 'taking' my days counts away from me. If it's not every day, it's every other or so, Constantly does it after I KNOW I played them. I checked and saw they were shown as played that day. The only way to get them "back" if you will is to buy the keys. I don't buy gems, so when I am gifted the jeys I hold the, They have now ALL been used. This should not be happening. This is just unfair for the cost of membership. If you are going to post games, and constantly add more, or change games I can no longer win, I will think long and hard as to if I want to renew this month. rest assured, I know I will be the only one missing the games; but I don't like wasting that money for glitched like this. Am I the ONLY one having issues?203Views1like6CommentsBejeweled stars not working
I played the special event for this game on Pogo.com. I then went on to the next section Island Progress #49 OUT TO PASTURE. But when I click on #661 to start it just clinks. Won't open game to play. Can't figure out how to get ahold of anyone without going through pages and pages. It should not be this difficult to get responses or get to the proper help page for assistance. Also, when asked what platform are you using, what do you mean? I tried filling out a help sheet but couldn't get past that stage since I didn't know what platform you were talking about. Also, can't get back to the forum page I was on yesterday and posted about this issue. Sharon Mullaney (slmullaney) [edit: email address removed]Solved300Views1like5CommentsPogo Customer Service Guide: Where to Go & How to Get Help
Whether you're missing gems, having trouble with your account, or dealing with other issues that interrupt your gameplay, this guide will help you quickly find the right support so you can get back to playing with confidence. Contacting EA Help EA Help is the right place for issues that involve your account, purchases, or anything that requires a specialist to investigate securely on your behalf. For privacy and security, EA Help has specialized tools that allow their team to securely investigate and resolve issues directly related to your account. If you are experiencing concerns with any of the following, please reach out to EA Help directly: Missing gems or purchased content Billing or payment questions Account recovery or login issues Password resets Account hacked or compromised Subscription or Club Pogo membership concerns Private Technical Troubleshooting Suspensions or sanctions Lost progress or missing items You need to speak with someone immediately Your issue requires immediate attention Private troubleshooting steps Account recovery or login issues Password resets Error messages or connectivity problems Billing or payment concerns Suspensions or sanctions Your situation is complex and easier to explain in a real time conversation You have an urgent account security concern such as a hacked account where time matters You've already submitted a request and would like real time to follow up Any question or concern 😊 Sign in with your Pogo credentials and visit Pogo – Official EA Help support scroll down until you see the Contact Us button to open a case anytime you need help. Before You Contact EA Help — Have This Ready! Email address linked to your EA Pogo Account Name of the game involved Name of the power-up(s) that didn't come through Approximate date this happened A description of what happened and when Error messages or anything unusual (you can upload these directly when submitting your case) Look through your Gem Transaction Record on Pogo for specific dates of purchase. EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History. Further account guidance→ Your Pogo & EA Account: How to Verify and Manage Your Information 🥏 For Missing content use these two EA Help options: As Community Manager EA_Lanna stated "These are the best available options to open a case for missing content at the moment. This should help you connect with the support team, who'll look into this for you." Live Chat option: Select Club Pogo Renewal Rewards Scroll to the bottom and click Contact Us to launch the chatbot Work through the prompts: Is this the game you need help with? Yes Tell us about the issue: Missing Gems or Missing Content Which platform? PC / Mac (only two options, pick one) Steps may vary after this depending on "tell us about the issue", continue answering prompts Click on "Did this fix your issue"? Select No On the next page, under Contact an Advisor, select Chat with us Contact EA Help: Forum Submittal Work through the prompts: What kind of issue are you having? Find missing content (other preselected options are available) What game is this related to? Pogo Which platform? PC / Mac (only two options, pick one) Describe your issue: Share as much detail as you can, up to 1,000 characters. The more detailed context you provide, the faster the team can help! Upload a file (optional): Attach screenshots of error messages, transaction record, or anything that supports your case. Click on the Submit button EA Help or Pogo may direct you to report an issue here in EA Pogo Forums - What to know and provide! At times you may see postings marked with a Pinned or Solved Icon. Please take a moment to read theses marked postings, for acknowledgement, a work around or request for additional information. *Once the issue has been fully resolved replies will be closed. A range of troubleshooting steps may be suggested to eliminate typical issues encountered on a browser-based gaming site. **Browsers can receive updates every 2 to 4 weeks (or more), and these updates can lead to compatibility or configuration issues that can be swiftly addressed through troubleshooting steps. It is imperative to provide device information when reporting, this is how patches are developed and occurrences are documented. When posting in forums please return to your original post to see replies, in the upper right-hand corner click on the bell to see notifications! Forum communities are unable to provide assistance with refunds, gems, account modifications, missing content and other account-related matters because they operate within a public forum. For assistance, please contact EA Help directly using the steps outlined above. ⚠️ Important: Please be aware of fraudulent Pogo Customer Service outlets offering to fix your game, help with your account or ask for payment. These are NOT affiliated with Pogo or EA in any way and can put your account and personal information at risk. All Pogo Support is Free. If something doesn't look right, trust your instincts and head directly back to the Official Support Channels: Pogo EA Help EA Pogo Forums Posting with Etiquette & Guidelines to Know When engaging in forums, reaching out to EA Help, interacting with fellow players, or utilizing Pogo's social media channels, it's essential to remember the value of treating each other with respect and kindness. EA Forums Rules & Guidelines Safety, Fair Play, and Community Guidelines on Pogo New to the EA Forums? Start here! Positive Play Charter EA User Agreement The goal is to ensure a safe and enjoyable environment for everyone. If you see someone that needs help or guidance, please direct them to the official support channels. Pogo Player Support Pogo Articles - Excellent source for a wealth of information! Staying Safe on Pogo: Protecting Yourself from Scams Friendly Reminder: Pogo Emails & Safety Pogo Customer Service Phone Number Report individuals engaging in harmful behavior to ensure your safety and the safety of our community. → Report a player Together we create Positive Play!206Views1like0CommentsPoker Town - Wait Times to Play are too long
Poker Town looks like fun. However, it doesn't load and the wait is ridiculous, to have a notice saying no players. Where are the BOTS? I don't want to play with people - I simply want to enjoy the game, NOT CHAT! Won't let my grandkids play with people either. Is this going to be fixed?293Views2likes11CommentsStill many issues with Jungle Gin
In Jungle Gin, when did it stop giving you points when your opponent quits the game and leaves? I have been within 10 points of winning quite a few games lately and the opponents leave! You are constantly losing your connection...and it is NOT my internet. Games won't load, etc. These issues have been ongoing to months.129Views2likes4CommentsMerge Academy - The scoring doesn't make sense
The scoring of this game is so backwards. If you calculate the return on investment for the customer orders, you make fewer purple gems the larger the order. The most efficient way to progress through the levels is to just convert some of the items you produce directly to gems. For example, I have an order for a "Phone of Magic" and a "Table of Spells" that yields 161 purple gems. The cost for those items is 3072 energies. That's a little over 19 energies per purple gem. On the other hand, a "Magic Folder" costs 4 energies and can be directly converted to 1 purple gem. So, if I ignore the order and just convert "Magic Folder" to purple gems, I can get 161 purple gems for 644 energies. That's about 1/5th the cost. In effect, the scoring penalizes you for playing the game. The game was fun but now that I've seen this it just seems ridiculous.153Views1like1Comment