Not receiving in game purchases
This is the third time I have purchased in game coins through POGO Merge Academy and have not received those coins despite being charged for the gems. At this point I am down 400 gems since October ...
Forum Discussion
Hello! To address any account or order-related concerns, please reach out directly to EA Help.
Here > I want to check my order status - Pogo
Click on Chat With Us and follow the steps to open a case.
Pogo Sconnie also announced they are currently investigating this issue.
Games Forums Home | Service Update - Merge Academy
October 31st, 2024, 8:56 am
Hi everyone -
We understand that some of you are experiencing issues where you're not receiving coins or energy after spending your gems in Merge Academy. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding. sconnie
We understand that some of you are experiencing issues where you're not receiving coins or energy after spending your gems in Merge Academy. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding. sconnie
Hope everything works out for you & Take Care!
Thank you. I have already spent several hours in chat with EA Help and they told me to post here as there was nothing they could do. This is incredibly frustrating.
And it has just happened again! I was charged 100 gems but did not receive the 250 coins. I am now down 500 gems and no one seems to be able to fix this.
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