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wormy5687's avatar
wormy5687
4 years ago

Not recieving purchased Gems

My gems were hacked. Have contacted EA 4 times. Last time they told me to report a bug. Once done EA would restore my gems. To date that has not happened. Can't get anywhere with this situation.
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago
@wormy5687 Wanted to check if you still needed assistance, or if this issue was resolved?
wormy5687's avatar
wormy5687
4 years ago

It has not been resolved but it is at least being investigated. Turns out my account ha been hacked 3 times. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @wormy5687 To confirm you were able to reach out to our support for assistance with this?
    • wormy5687's avatar
      wormy5687
      4 years ago

      Yes. On one of my calls they referred me this way. I don't believe I will get the results I'm looking for, but the issue has not been dismissed.

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