PLEASE HELP - MISSING GEMS
I tried "contact us" and the chat option but I keep getting an error message. My account was HACKED by my five year old while I was at work. I don't know how he managed to make six separate purchases...
Forum Discussion
there is no way to "contact us", I get an error message every single time I try to write my issue. I tried to go through all the options and it still tells me to click "contact us" and I have no one to help. Please get me somewhere that I can get help. or an email or something
EA_Lanna
Community Manager
Community ManagerHi mosean2,
Just spotted this reply.
it still tells me to click "contact us" and I have no one to help
By clicking 'Contact Us' a chat window should appear in the bottom right. The answers you share to the questions it asks will be used to generate a support case. Once it's done, you should be entered into a queue to connect with a support agent through live chat, who will try to help you with this.
If you're running into issues with that, could you share a screenshot of the chatbot conversation and what options you've selected?
Also, what guide did you use to find the 'contact us' option? Could you link it here please?
- EA_Lanna
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