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keyslite's avatar
keyslite
6 years ago
Solved

Pogies Constellation Tier Prizes

I reached Tier 6 in Silver on the Constellation. I was supposed to receive Quinn's Aquarium 2 x 10 Joker and Quinn's Aquarium 2 x 20 Undo. I Earned them, but did not receive them. How can I get these...
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @keyslite.

    I just wanted to give an update. There are two parts to this update:

    1. There were typos under the Silver Tier 6 rewards which have since been resolved. While these were always what was granted as the reward, it should now match what was being granted, as well as show on par with the other tier rewards.


    2. The Pogo team was able to verify in the logs that you did receive the correct rewards that were planned, which are the 2 Jokers and 2 Undos.

    Thank you for your patience while we looked into this.

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @keyslite.

Thanks so much for the update. That's definitely no good then. I'll get this sent over to the Pogo team for investigation. I'll update here once I have more information. We really appreciate the report.

Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @keyslite.

I just wanted to give an update. There are two parts to this update:

  1. There were typos under the Silver Tier 6 rewards which have since been resolved. While these were always what was granted as the reward, it should now match what was being granted, as well as show on par with the other tier rewards.


  2. The Pogo team was able to verify in the logs that you did receive the correct rewards that were planned, which are the 2 Jokers and 2 Undos.

Thank you for your patience while we looked into this.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

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  • Tazfreak05's avatar
    Tazfreak05
    6 years ago

    Arrenai, Thank-you for checking into this and getting it fixed so it rea

    ds right. I did not see any undos, but I can't argue the fact. Have a good day!

    • keyslite's avatar
      keyslite
      6 years ago

      Arrenai, you showed a screen shot above where the typo was fixed on the tier 6. I am here to tell you, it has Not been fixed. Yesterday, I was playing for a friend. I reached tier 6 for him and it has the same as before. It still says Quinn's Aquarium 🏈 10 joker  Quinn's Aquarium 🏈 20 undo. It did not give him either. I did not get mine like you said I did either. I am like a lot of other people who have been here for many years. I am really considering along with my husband of cancelling our memberships.

      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        6 years ago

        Hey there, @keyslite.

        It seems like your friend's browser hasn't been updated to the newest data. Can you have your friend clear their browser cache?

        I just double-checked and Silver Tier 6 is still reading 2 Jokers, 2 Undos, which is in-line with other tiers of being 2 individual power-ups each. (Example: Tier 8 is Pogo Daily Sudoku's 2 Magic Lamp, 2 Magic Eye.)

        According to the backend logs, the 2 sets of 2 power-ups were delivered to your account on April 7th. At the time the logs were pulled, on April 9th, your account still had the power-ups available in-game and they had not been used at that time (however, it may have been used by you since). As this is the direct data from your account, if you're not able to see the data, then please try to clear your cache to see if it can pull the data we have again.

        Arrenai 🐱

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