EA Staff (Retired)Pogo Early Access FAQ
- What is Pogo Classic?
Answer: Pogo Classic is the original Pogo you’ve been playing.
- What is Pogo Early Access?
Answer: We’re building a brand-new Pogo site and experience. Early Access is our way of letting players get a sneak peek at what we’re working on and see the future take shape.
- Why is Pogo changing?
Answer: We’ve heard your feedback over the years around visibility, navigation, game performance, and game quality. There is also the matter of evolving web technologies. Flash and Java, two platforms that once powered the bulk of Pogo games, are being phased out entirely.
While we’ve done our best to make updates addressing these issues, only a complete website refresh will allow us to answer all your requests holistically. Early Access is the next step in our continued commitment to make Pogo your favorite place for fun, relaxation and connecting with others. We want to be the best place to play for years to come!
- Why does Pogo keep asking for my age?
With U.S. COPPA regulations, we need to verify your age before accessing the site. If you have already registered or have a Club Pogo account, you can select the “Sign-In” directly from this page to bypass this. As long as you’re signed-in, you won’t have to see this page.
- Where is Badge Central?
Answer: Badge Central is now called Challenge Central on Early Access. Click on “Challenges” on the top of the menu on Pogo Early Access to go to Challenge Central. Take a short tour with Joyce to familiarize yourself with Challenge Central, including how to filter and browse for Challenges. If you'd like to replay the tour, scroll down to the bottom of the page and click on "Replay the Tour".
- I’m confused and not sure where to go on Early Access. Is there a navigational tour?
Answer: Yes! Pogo player extraordinaire Joyce would be happy to give you the full VIP tour. You’ll bump into her when you first visit some of the Early Access pages. If you'd like a quick refresher, you can always click the "Replay the Tour" link located at the very of the page. You can earn up to three Tour Badges by completing the three tours.
- Which games are available to play on Early Access?
Answer: All of the HTML5-powered titles are available to play in Pogo Early Access. Java- and Flash-powered games will not be available, as those technologies are being discontinued across the web.
- What’s an Early Access Exclusive game?
Answer: These are new games launching after November 19. These games will only be available to play on Early Access.
- Can I change my Avatar?
Answer: Yes! There are 50 new Avatars available. Change yours as much and as often as you want. Simply go to “My Profile” and click on your current Avatar to see all your choices. There will be additional ways to get more Avatars in the future.
You can also use your Pogo Mini as your Avatar - check this guide to learn how.
- Where is my Mini?
Answer: Minis are still being housed on Pogo Classic and you can use them as your Avatar on Early Access. For more information on the future of Minis, please refer to this recent blog article.
- Where is Chat?
Answer: Chat is in development and will be launched next year. We will keep you posted on the blog with updates.
- Where can I find Flash Games?
Answer: You can find Flash games by clicking on "Games" and then selecting "Flash Games" from the drop-down menu. Note: this will return you to Pogo Classic.
- How do I find my Favorites?
Answer: To find your Favorites, click on the pink heart located on the top right of the game page. This will open the drop-down list of all the games you have favorited. Note: this list only displays 10 games, though you can favorite as many as you like. The “See More Favorites” will take you to a complete list.
- Is this new experience only available on PC (desktop, laptop, Windows, and Mac)?
Answer: You can enjoy Pogo Early Access on any internet-connected device with a web browser. This includes Windows and Mac-powered desktops and laptops, as well as tablets and smartphones.
- If I spend Gems to purchase Power-Ups, will they be available on both my PC (desktop or laptop) and any other device I play on?
Answer: Yes, they will be available across Pogo Early Access and Pogo Classic on whatever device you use.
- How do I switch between Pogo Classic and Pogo Early Access?
Answer: To access Pogo Classic, click on your avatar in the top-right and choose “Back to Pogo Classic”.
- Where is my Badge collection?
Answer: Your Badge collection is currently still being housed on Pogo Classic. A new Badge collection and shopping experience is in development.
- Where are my tokens when completing the Daily Challenge?
Answer: You still earn tokens for Daily and Weekly Challenges, however tokens are not part of Pogo Early Access. You can view your token count on Pogo Classic.
Challenges can be activated from Early Access by tapping a Challenge tile and selecting “Activate Now.” You can also still activate Challenges on Pogo Classic. At this time, the in-game "Add Challenges & Earn Badges" and "B" Badge shield menu options are not yet functional. To find Flash Challenges, you will have to visit Pogo Classic.
- What Badge Challenges will be available?
Answer: You can find Weekly, Personal and Mix-n-Match Challenges for all HTML5-powered games on Early Access. Challenges for Flash-powered games can be found on Pogo Classic.
- If I activate a Challenge for an HTML5-powered game, will it be available on both desktop (Windows or Mac) and tablet?
Answer: Yes, and progress made on either platform will be saved. You can pick up right where you left off as you switch between your different devices.
- I cannot access the Pogo Early Access site. I’m seeing Limited Access Page. What do I do?
Answer: Please ensure that you are signing in with the correct account. If you're still seeing this page, visit the Technical Issues thread.
- I’m still having issues accessing Pogo Early Access. What do I do?
Answer: Please go to the Technical Issues thread and let us know.
- My games do not load on Pogo Early Access. What do I do?
Answer: Please let us know by posting in the Technical Issues thread and sharing the following information:
- Explain, in detail, the problem you are having.
- Which device are you experiencing this issue on.
- If you’re playing Pogo Early Access on a PC (Windows or Mac desktop or laptop), please click on the Compatibility Scan and copy/paste your results in the post https://www.pogo.com/system-info
This will help us better identify and address your issues.
- Am I able to view how many players are in a game here on Early Access?
Answer: This is in Early Access and actually in two places.
Go to the Pogo (Early Access) homepage and scroll down to a game. Click on the game and you will see this:
If you’re on the details page for a specific game, you will see this information near the top.
- What’s going on with My Profile?
Answer: We just released our first version of My Profile on Early Access! We tried to be as close to the current My Profile as possible. You can copy/paste your information from Pogo Classic, or start fresh. We are working hard on new profile features and options, such as being able to view other player profiles. Stay tuned!
- Which devices are supported?
Answer: Please read below
Recommended browser
For Windows and Mac desktops and laptops:
Latest Chrome version (Version 77)
Latest Firefox (Version 69)
Latest Edge (Version 44)
Latest Safari (Version 11)
Please note IE 11 is not supported
Mobile
iOS
Safari
Android
Chrome
Default Browser
Recommended OS
Desktop and laptop Windows
Windows 8, 10
Desktop and laptop Mac
macOS Mojave
Mobile
iOS
iOS 13.1.2
Android
Android 9 Pie
Recommended Devices
The latest version of Tablets
iPad
Samsung Galaxy Tablet
Devices not currently supported
Amazon Fire Tablet
