Pogo Games- Solitaire Home Story

Psky1​ 

Hello! Thank you for providing the screenshots and detailed information.

"I found a way to report the issue, but have not heard back from EA Help, no case has been opened, and their phone number refers me back to the website that does not help me."

Pogo no longer has a telephone number for us to call, this service was disconnected around the time the website changed. I have seen in Pogo Forums others suggesting to "Call Pogo" however there is no telephone number, and the telephone numbers you may find in online searches are no longer valid. Please do not call any numbers.

Community Manager EA_Lanna has developed a guide for us to contact EA Help, you can find the steps here > [POGO] How to Contact EA Support | EA Forums - 12464874

If you indeed did contact EA Help to report this issue, then you have opened a case. To see this, you can log on to EA Help and select My Cases, this will show our history of contacting them and the status.

Missing Stars & Timing Issues

Pogo runs completely in our web browser, so keeping our browsers clean and updated is key to ensuring your device communicates properly with Pogo's servers. When sync issues occur, they're usually caused by cached data buildup, browser cookies, connection issues, or browser settings that need refreshing.

Here are some steps to try:

Clear Browser Cache and Cookies
This removes outdated data that may be causing sync issues with Pogo servers.

Clear Browser History
Clear your browsing history to fresh the connection.

Update Your Browser
Ensure you're using the latest version of your browser

Try a Different Browser
Test if the issue persists in another browser (Chrome, Firefox, Edge, Safari)

Disable Browser Extensions
Ad blockers or other extensions can sometimes interfere with game timers. Temporarily disable them to test.

Check Your Internet Connection
Unstable connections can cause sync issues between your device and Pogo servers. Try power cycling your router and run speed tests a few times a year to ensure your modem is clean, updated and is the speed you are paying for. 

Please try these troubleshooting steps, and before your next Solitaire Home Story session, be sure to clear your browser's cache and cookies and check for browser updates. Cache and cookies can accumulate surprisingly fast and lead to a variety of issues.