Community ManagerHey luvmyreddcamaro,
If you're seeing duplicate charges and not just authorization holds (which should have typically fallen off by this point), I would definitely get in touch with our support team directly so they can take a look.
If you create a new case here and select Game Support > Pogo > I want a refund, you should be able to get in touch with the support team so they can check into this with you.
Hello,
I clicked that link and still there is no where that says I want a refund and no where that it says create a new case here. I did see that a few days ago somewhere at the EA Help site, but it was only for wanting a refund for the purchase of a game, which is not what I purchased.
Thank you anyway......
luvmyreddcamaro
Community ManagerHey luvmyreddcamaro,
You need to first click the link to go to the EA Help page.
On that page, select Game Support. This shows you all of our games.
Then select Pogo. If you don't see it in the list of games, you can simply type it in the box that says Search for a game or product.
Then select I want a refund from the list of contact options. If you don't see it in the initial list of topics, just click See all help topics.
This will let you open a case to speak with the support team. Let me know if you run into any trouble with those steps!
Hello EA_Mako,
I followed every one of the steps you listed, which got me as far as the Request a Refund page. At the bottom of that page, it asks for first name, last name, and email. In the box below it where you write in your information requesting a refund, it says, "You don't have any games that qualify for a refund right now", and it won't let me type anything in. I had not purchased any games, just gems. This is really getting frustrating. 😒
Community ManagerHey luvmyreddcamaro,
If this is the page you were seeing, it sounds like you may have ended up back at the refund request form rather than starting a chat with our advisors. Let's see if we can get you to the right place, as you'll want to speak with an advisor about this rather than just going through the usual form.
Can you try clicking the link below for me?
That should take you to a page that looks like this:
From here, click CHAT WITH US rather than the How to get a refund for EA games article, as that will just take you back to the form.
That should take you to a screen like the one below. It may prompt you to log into your account if you have not already done so.
Your email should be filled in here automatically, so just click the box matching your platform (generally PC is fine if you're not sure) and that should allow you to click Next.
Finally (we're almost there!), you should see the screen below. Double-check your email is correct and fill in the other details, then you'll be able to click Send and start a chat so an advisor can check into this with you.
Perfect! I made it to the chat, just waiting for an agent to chat with (estimated wait time is 56 minutes, but I think this is worth waiting for). Thank you!!!
Community Managerluvmyreddcamaro
Glad to hear that did the trick, thanks for the update!
Community ManagerCommunity Manager