While I agree this is the correct response, I did exactly that and received the following email in reply to my report.
Hello,
Thank you for reporting your concern and helping make our Pogo community a positive place to play.
| WE REVIEWED YOUR REPORT AND DIDN'T TAKE ANY ACTION THIS TIME. |
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| | HERE'S WHY: | We investigate the context before deciding if reported content or accounts follow the guidelines in our Positive Play Charter and the rules in our User Agreement. Sometimes, a single comment in a broader conversation—or an opinion that differs extremely from yours—may not be a violation.
If this was a voice chat report, we don’t currently collect voice data or recordings so we can't take any action on voice chat. We're still working on the best way to review reported voice chats. |
| | TWO OTHER OPTIONS: | 1. If you're playing on console, you can also report those voice chat interactions to the platform owner, and they may take action on that player's console account.
2. In-game, you can mute or block players who are ruining your fun and breaking the rules. |
| While this decision may not be what you hoped for, please don’t let it discourage you from reporting concerns in the future. Your reports contribute to the healthy, positive community we’re building. Even if we didn’t take action this time, reporting helps us improve our systems and make sure that we’re keeping things fun, fair, and safe for all.
Thanks,
EA Help |
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How is an email threatening removal of your account unless you call the telephone number included not a violation of the user agreement and an event that is not actionable? This is the second time I reported this type of communication and received the same response!!!
Community Manager
