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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Merge issue in POGO

Hey @bevcroft  

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Thanks and have a Great Day!   

2 Replies

  • way681UHdERA's avatar
    way681UHdERA
    9 months ago

    Ive followed all the steps , and still cant get merge game to give me more energy . It was fine until 3 days ago . frustrated 

  • canlOJz92iLc's avatar
    canlOJz92iLc
    New Novice
    9 months ago
    @way681UHdERA I am having the same issues. I have done all the steps that have asked for us to do and it still is NOT working. Plus this morning, I played all 3 of the daily challenges and did not get credit for them at all. I have contacted Pogo and I haven't heard a work from them!! No phone number to call either. I've been a member since 2001 and I can't beleive how it has changed so much. It's become a very sorry site to play games on. If I didn't pay yearly subscription on time, I wouldn't be allowed to play. So why is it taking over 3 days to fix the issue??

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