Re: Re: why do I have to sign in when I have slected remember me

I did what you suggested and it did NOT work.  I still have to sign in each time and accept cookies each time.  

Hey there, @Debbie711421Cs.

Browsers have a setting to clear cache on exit. Do you know if you currently have that setting active in your browser settings?

Arrenai 🐱

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Hey there, @Debbie711421Cs. I'm just checking in. Were you able to check your browser settings?

Arrenai 🐱

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I enabled cookies on my computer and on Pogo.  I still have to sign in every time and agree to cookies every times.  What is going on with Pogo?  I use to love it, now I'm close to leaving for good.

Hey there, @Debbie711421Cs.

Hmm, let's see. Per my previous post, did you check your browser settings to see if your browser clears cache and cookies each time you close it? It's possible that even with cookies enabled that your browser may delete them when you close it.

To check this setting in Chrome (as an example):

1. Go to chrome://settings/cookies
2. Find the setting Clear cookies and site data when you quit Chrome and ensure that it is OFF (gray)

You can also check some of the settings under it, such as the Always clear cookies when windows are closed setting to ensure that it does not have Pogo, Origin, or EA listed.

Please check that and let me know how it goes for you.

Arrenai 🐱

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I've done all of that and nothing is working

Hey there, @Debbie711421Cs.

Another thing to check is if you have Do Not Track active. This can also block login cookies automatically.

To check for Do Not Track in Chrome:

1. Go to chrome://settings/cookies
2. Toggle Send a "Do Not Track" request with your browsing traffic to OFF (gray)

Please give that a try and let me know how it goes for you.

Arrenai 🐱

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I turned that off a long time ago

Hey there, @Debbie711421Cs.

Just to test, since I wanted to make sure it wasn't something on the backend, I loaded up a browser to see if it would remember me, and I did stay logged into Pogo on that browser. In this case, I used Microsoft Edge. Let's dig a bit deeper as to why it's not keeping you logged in.

Just to verify, which browser are you using for Pogo? I know I've given some instructions for Chrome so far, which would be similar for Edge as a Chromium browser, but I just want to double-check with you on which browser you generally use.

Arrenai 🐱

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