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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: Unable to purchase Gems - Error Message

**Update Marking this Post as Solved for better visibility, see information below***

Hey Everyone, 

Thanks for letting us know about what you are experiencing with Pogo. If you are currently running into an issue with purchasing Gems Please let us know the following. 

  • Screen Name:
  • Location:
  • Payment Method Type (Visa, MasterCard, Paypal, etc.
  • Case number (if you have one)

  • Should you have an active club pogo?
  • When was the last time you could successfully purchase Gems?
  • Are you getting an error message? (If so please provide) 
  • Please also list any troubleshooting you have tried, as well as a screenshot of the error:

3 Replies

  • TxBubba1977's avatar
    TxBubba1977
    Rising Newcomer
    3 years ago

    Screen Name: TxBubba1977

    Location: Georgetown, Texas

    Payment method: Visa 

    Case #:

    I currently have an active subscription with Pogo.

    Last time I successfully purchased gems was 7/19/22

    I keep getting a "try again later" messages when I try to get any amount of gems.

  • 90386aabe192672's avatar
    90386aabe192672
    3 years ago
    • Screen Name: [edit: email address removed] 
    • Location: FaRM on android
    • Payment Method Type (Visa, MasterCard, Paypal, etc. Google play credits
    • Case number (if you have one) N/A
    • Should you have an active club POGO? No
    • When was the last time you could successfully purchase Gems? N/A, new player 
    • Are you getting an error message? (If so please provide) Yes
    • Please also list any troubleshooting you have tried, as well as a screenshot of the error: None
  • Prittypattyp's avatar
    Prittypattyp
    2 years ago
    @EA_Illium I have been trying to buy gems for a few months now, and cannot purchase. This getting old now.
    Screen Name: Prittypattyp
    Location: South Carolina
    Payment Method Type (Visa, MasterCard, Paypal, etc.Mastercard
    Case number (if you have one)

    Should you have an active club pogo? yes
    When was the last time you could successfully purchase Gems? over a year ago.
    Are you getting an error message? (If so please provide) yes.
    Please also list any troubleshooting you have tried, as well as a screenshot of the error: I've done all the prescribed troubleshooting, it is not my computer, it is your site.
    It won't allow me to post screenshot. The error message is "There seems to be a problem with your account. We're unable to process your payment at this time.




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