Solitaire Home Story Spooky Spectacle Season Pass not working

I just bought the Solitaire Home Story Season Pass for Spooky Spectacle and it is not working properly...I have won 3 levels in a row and i have not received any awards to move the levels forward....is there an issue with this and can it be fixed

I purchased Spooky Spectacle Season Pass in Solitaire Home Story and I am not getting credit for my streaks after winning levels; therefore I am not getting my rewards.  I have been purchasing the season passes for this game because I thought it was a fair deal; however it is not a fair deal when I am not getting my rewards.  Also, my game is freezing up and I have lost the time that I won.   Please contact my by email at [edit: email address removed] or text/phone at 317-677-3146 my login is Cdrpr7

I am not receiving mine either!

@toughYkt 

Hello! I have noticed with this game at times you cannot continue one level after another for progress to count.

You must go back to the house screen and start the new level with the green button on the bottom right, then progress will count (you must do this after each completed level). At other times, logging in and out of the game helps as well.

If the game is freezing periodically this could be a sign of resources needed on your device. When on a gaming site we have to clear our cookies, cache and history often and always make sure we have enough memory. Not having enough resources or other windows (programs) open while gaming can cause it to move slow and freeze periodically.

Friendly reminder ~ It is not recommended to post telephone numbers or email addresses in public forum communities for privacy and security issues. This post is on a worldwide platform.

If you continue to have issues you can contact Customer Support and open a case, choose which issue best fits your situation:

EA Player Help Services - Top Issues

Hope everything works out for you & Take Care🌷

Many of us are not receiving credit for streaks in the House of Cards towards the Halloween event. 

While playing HOC, streaks are not counting towards the Halloween Event Spooky Spectacle Season.

I would of never spent 150 Gems on this event's Season Pass if I knew the Streaks didn't count while playing House Of Cards!

150 Gems lost,. I always bought  the Season Pass and HOC always counted, if I knew this I would of NEVER purchased!

Is this a Glitch or is this the way it's going to be now? If so...never again will I purchase.

@rainat214 

Unfortunately, it looks like this is the way the game is designed at this moment.

There was another event or badge that required players to get 1000 tokens - I played First Try and won 1000 tokens however it did not count towards the badge.

I am not sure as players we can predict what side games will or not be included in events.

We are given the option to play the side games and as of today 10/12/2024 there are still 24 days left in the event.

If you would like, you can visit the Pogo Forums dedicated specifically for this game to help with further hints, ideas and strategies before the event ends to see what other players are saying!

Games Forums Home | Solitaire Home Story (pogo.com)

Don't give up, you can do it 😊

Always when this kind of event happened (3rd one)  and buying a Season Pass...House of Cards that happen every Saturday worked when getting streaks it counted towards the event.

I bought the 150 Gems for every event and counted on HOC to get me through. I am in the 1900 Levels, I would of NEVER bought this season pass without HOC. I can barely win a game now.

The Forums is everybody complaining about how we got ripped off. Thanks anyway. 

I am having same problem as many. I am not getting credit for streaks In Solitaire Home Story and I Paid gems to purchase the season Pass so I feel Im getting ripped off.

OOPS. I thought I was creating a support ticket, I would never have posted my personal information otherwise.