SPADES NOT LOADING, STILL

First off I'm a female not the picture shown.  I've done that the chat person told me to do and spades still will not load.  uninstall java and reinstalled it sill not working. I was told by the chat person that Pogo did not load all players back correctly when they  did the last  update.  So he said he would  ask Pogo to make sure all players are included in the update and that none are left out.  In the scan configuration is stated java  disable. WHY, HELP  I paid Pogo and this is sad that I've been going thru this for over a week after all these years.  Thank in advance PLEASE FIX THE PROBLEM.