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Tsgw's avatar
1 year ago

Sweet tooth town

I am having issues loading Sweet Tooth Town in Pogo passed 80%.  I think it i something in my account.  I can log in under my moms account and it works just fine the way it is supposed to.   I have been a member of Pogo since 2000.  I do not want to have to create a new account with EA unless they can merge my account so I do not lose everything I have earned or bought so I can play this game again.   I have cleared cookies and tried playing on different platforms and nothing helps.   Any suggestions on what to do would be very helpful.

Thanks

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hello @Tsgw 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

  • Tsgw's avatar
    Tsgw
    1 year ago

    Device  Does not matter what device I use.  Computer or tablet. I get the same thing.  

    I have used Google and Internet Explorer and Microsoft edge

    I do not get an error message.

    This is the screen I get.  Will sit here until it times out and tells you to refresh

  • Sorry screen name is tsg36

    Also I can play sweet tooth on my devices if I am under guest.  Will not let me play when I sign into my account

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago
    Hi @Tsgw, To confirm is it possible to try on a different network?

  • Tsgw's avatar
    Tsgw
    1 year ago

    A different wifi network?   I use 2 different ones.  My home and work 

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