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StarRider48's avatar
StarRider48
3 years ago
Solved

unable to purchase GEMS

FOR THE PAST FEW MONTHS WHENEVER I WANT TO ADD GEMS TO MY ACCOUNT I KEEP GETTING A MESSAGE:  "TRY AGAIN". WHAT IS THE PROBLEM???   
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @StarRider48 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @StarRider48 

  

Can you try going through the following steps and let us know if you continue running into issues after? 

 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 

Thanks!   

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