Solved
UNUSABLE EMAIL
I am unable to get into POGO due to email account was compromised in February 2024. I have not played there since then. EA is being unfair and stole my money. Since I cannot get into that email, I did not receive pogo email that EA would be charging me. They refuse to refund money. It is very hard to contact anyone, and when you do they give run around wanting practically my whole personal information before they will fix this issue. EA may have plenty of money but I do not. email : dolph1in@hotmail is no longer valid. user name was mhumingbird. PLEASE HELP ME!
- Hello! Regrettably, the EA Community Mangers monitoring our postings on EA Pogo Forums are unable to provide assistance regarding our account information due to privacy and security concerns. This procedure is solely overseen by EA Help, which can be reached by opening a case through either chat or email."It is very hard to contact anyone, and when you do they give run around wanting practically my whole personal information before they will fix this issue."EA and other organizations are required to adhere to stringent regulations to safeguard both their own interests and those of their users.It is necessary for them to confirm our identity and ensure that they are communicating with the legitimate account holder. If you are unable to supply specific information, it raises concerns. Bad Actors (scammers) often attempt to gain access to accounts by impersonating others and typically lack the ability to provide personal details. This procedure is fundamentally a security precaution.You mentioned that you possess a Hotmail account (Microsoft), there are particular steps outlined for you and all their users to resolve this issue. How to recover a hacked or compromised Microsoft account - Microsoft SupportIf you are unable to supply any verification questions for Pogo or Hotmail, the most prudent step to prevent future charges for a Club Pogo Membership that you are unable to access or verify, is to replace the card associated with the membership and acquire a new one. You can also speak to your banking institution for advice on how to handle this manner.I am confident that by answering the inquiries EA/Pogo is attempting to validate, reaching out to Microsoft/Hotmail and contacting your banking institution, a resolution can be achieved.Legal And Privacy Statement for all EA Pogo Users"Your subscription will continue to automatically renew until you cancel your subscription" > Terms of Sale - Official EA Site📍With new technology emerging now and in the future, I strongly recommended that everyone place a Two Step Verification (or Two-Factor Authentication) on all of their online accounts with every business. This adds an extra layer of security to our accounts, making it much harder for bad actors to gain unauthorized access.
