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English826's avatar
English826
Seasoned Newcomer
3 years ago
Solved

Why is the timer always freezing at zero

The countdown timer is always freezing and blinking at zero… Your only option is to leave the game and then you lose rank even if you were winning… This happens in both Jungle Gin and Canasta. It’s very frustrating, so frustrating that I’m contemplating leaving this site That I have been a member for well over 10 years…

anglbear99

  • Hi @english826 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @english826 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

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