@EA_Arrenai * dxdiag hp
Time of this report: 7/15/2020, 15:05:01
Machine name: LAPTOP-1SV7HMP5
Machine Id:
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP 15 Notebook PC
BIOS: F.40 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3518MB RAM
Page File: 2875MB used, 5391MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
EA Staff (Retired)Hey there, @bjvs1118. Thanks for the information so far!
It appears to be missing a lot of the information further in the report. When you run the DxDiag, can you save the DxDiag as a txt file and attach it to a reply here, or DM it to me directly? It would help a lot.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
BIOS: F.40 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3518MB RAM
Page File: 2875MB used, 5391MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3) & Direct3D (stage 2) & DirectSound (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompte
Display Devices
---------------
Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_8015103C&REV_45
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\amdxc64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 21.19.414.1280
DDI Version: Unknown
Feature Levels: Unknown
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: Unknown, 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x8015103C
Revision ID: 0x0045
Driver Strong Name: oem2.inf:cb0ae4149087f042:ati2mtag_MullinsPA_MobileDS:21.19.414.1280😛ci\ven_1002&dev_9851&subsys_8015103c&rev_45
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 3/19/2019 00:43:43, 119296 bytes
| Driver: kbdclass.sys, 3/19/2019 00:43:43, 70968 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: acpi\syn320a
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 9/21/2018 06:00:44, 765544 bytes
| Driver: Smb_driver_Intel_Aux.sys, 9/21/2018 06:00:38, 55400 bytes
| Driver: Smb_driver_AMDASF_Aux.sys, 9/21/2018 06:00:38, 53864 bytes
| Driver: SynRMIHID_Aux.sys, 9/21/2018 06:00:42, 67176 bytes
| Driver: SynTPAPI.dll, 9/21/2018 06:00:46, 290408 bytes
| Driver: SynCOM.dll, 9/21/2018 06:00:40, 830056 bytes
| Driver: SynTPEnh.exe, 9/21/2018 06:00:48, 4509608 bytes
| Driver: SynTPRes.dll, 9/21/2018 06:00:50, 19846056 bytes
| Driver: InstNT.exe, 9/21/2018 06:00:36, 348264 bytes
| Driver: SynISDLL.dll, 9/21/2018 06:00:42, 295016 bytes
| Driver: SynUnst.ini, 9/21/2018 02:49:50, 1875115 bytes
| Driver: SynRemoveUserSettings.dat, 9/21/2018 02:49:50, 1315 bytes
| Driver: SynTPHelper.exe, 9/21/2018 06:00:50, 229288 bytes
| Driver: SynTPEnhService.exe, 9/21/2018 06:00:48, 360872 bytes
| Driver: SynTPCpl.dll, 9/21/2018 06:00:46, 4087400 bytes
| Driver: SynZMetr.exe, 9/21/2018 06:00:52, 1913256 bytes
| Driver: SynMood.exe, 9/21/2018 06:00:42, 1942632 bytes
| Driver: Tutorial.exe, 9/21/2018 06:00:52, 1907624 bytes
| Driver: SynCntxt.rtf, 9/21/2018 02:49:50, 12750227 bytes
| Driver: SynPivotRotate.mpg, 9/21/2018 02:49:50, 770663 bytes
| Driver: SynChiralRotate.mpg, 9/21/2018 02:49:48, 382277 bytes
| Driver: SynFlick.mpg, 9/21/2018 02:49:50, 737975 bytes
| Driver: SynPinch.mpg, 9/21/2018 02:49:50, 286463 bytes
| Driver: SynMomentum.mpg, 9/21/2018 02:49:50, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/21/2018 02:49:50, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/21/2018 02:49:50, 1620778 bytes
EA Staff (Retired)Hey there, @bjvs1118.
It still appears that there are many parts missing to your DxDiag. I believe the issue is that you are cutting and pasting details from the DxDiag into your posts, so it may be missing chunks of it. Please instead save it as a text file and we can pass the file directly to the Pogo team for investigation.
You can find information on how to save it as a txt file on step 6 here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach it to a post here (or through a Direct Message to me) by using the Choose File button right above the Preview and Submit buttons on the post.
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
I don't know how to do that...........................so I was cutting & pasting as much as I could ,
It was the change/upgrades by the EA POGO Team that did this FREEZING to this game
.................Tuesday 7/28 there were UPGRADES to many games yet again , and now SPADES *cards cannot be played/game freezes* - Canasta *cards cannot be melded/game freezes
*Claire Hart Secret in the Shadows * you click on an item PERFECTLY and it does not accept it --------------Among other games that were UPGRADED
The Tech/Team/Programer - that is doing these Game Upgrades is obviously not checking that it would cause an issue with *not All Players* -------Therefore : When there is an issue it *cannot be tracked down & EA/Pogo wants COMPUTER INFO from Individuals to narrow it down **************WHEN* EA/Pogo should be going back to the *UPGRADE-Tech-Team to see what changes were made causing these game issues *NOT, asking for every single person for info......
Thank you
