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nowhere528's avatar
nowhere528
Seasoned Novice
25 days ago
Solved

Garden Blast - game only loads at 22%

After they updated the game only loads at 22% then it is stuck playing on my iPad reloading plenty of times no luck 

safari
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    9 days ago

    👉 *Marked as solution for visibility purposes only. 👈

    Hi sparrowskye​,

    I can tell how frustrating this has been for you. I want you to know we’re taking your feedback seriously. I know it’s tough to experience loading issues, and I’m sorry for the disruption.

    Based on the reports we've received, this issue affects some players on Apple devices. We tried to reproduce this issue, but we were able to load in without any issues from Apple devices. Without being able to recreate the challenges you're encountering, it's difficult to assess what's causing this issue for you and what might help resolve it on your device. 

    Any details you can share will help us get to the bottom of this faster. For example, could you let us know if your device and browsers are fully updated to the latest version in order to be compatible with the latest game update? I've popped a few guides below to help with checking this and how to update them if they are out of date:

     

    If they are all updated to the latest, or if the issue continues after updating them to the latest, please include the following information in a post, and I'll pass it on to the team to help them try to reproduce the issue once more:

    • Pogo username:
    • Date (approximately) when you first encountered this error:
    • Device Type:
    • OS version:
    • Browsers Tested:
    • Current Browser Version Number:
    • Troubleshooting already completed:
    • Any issues with other games:

     

    We really appreciate you letting us know you are experiencing this loading issue on your Apple devices. We'll share any available updates in this thread.

    Thank you, 

    - EA_Lanna

62 Replies

  • JEglover2Ik's avatar
    JEglover2Ik
    Rising Novice
    25 days ago

    I am having the same problem, when they did maintenance  Tuesday night, mine hasn't worked since

  • 2279jc's avatar
    2279jc
    New Rookie
    24 days ago

    had the same problem.  got it to work with steps, but got to a game with bufferflies that wouldn't go to the top of the screen, now it's back to not loading again, stopping at 22 %.  We will lose that badge and the bingo board 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi folks, 

    Thanks for flagging this with us. Could I double-check if you're running into this loading issue today?

    If you are still encountering it, could you share the following information:

    • The device you're using (PC, Mac, iPhone, etc), 
    • The web browser you're using, 
    • Your Pogo screen name,
    • What troubleshooting steps you completed

     

    - EA_Lanna

  • sparrowskye's avatar
    sparrowskye
    New Novice
    23 days ago

    I am having this issue still today Friday Aug first.  It loads to 22 percent then fails.  I am using a MacBook Pro, Safari, Lilsparrowme, I have tried rebooting my computer and I have tried signing out of EA/Pogo and logging back in, I do not know what else to do.  All the other games seem to be working.  

  • cause6QMR74x's avatar
    cause6QMR74x
    Seasoned Newcomer
    23 days ago

    iPad, safari operating system, tlgames, reboot and tried chrome

  • tobisissyFr's avatar
    tobisissyFr
    Seasoned Newcomer
    23 days ago

    I am using a Mac computer, Safari browser.  I don't know what troubleshooting steps to use.  Tobisissy is my username.  Thanks.

  • boolluverQr's avatar
    boolluverQr
    New Novice
    23 days ago

    Having same problem with the game only loading at 22 percent Thursday and Friday.  I'm using a mac desk computer, Safari.  I tried everything and only this game is giving me problems.

  • ItalGypsyWM's avatar
    ItalGypsyWM
    Seasoned Newcomer
    23 days ago

    EA, I too since Garden Blast update only loads to 22% and stops on my IPhone with Safari. I tried all the troubleshooting nothing works.  It’s only for this game , something must have gone wrong since it was updated. 

  • LMW1210's avatar
    LMW1210
    Rising Rookie
    22 days ago

    I am also having issues - loads 22 o/o then goes nowhere.

    Apple Mac desk top, Safari ; LMW1210

    No troubleshooting - I have just stopped playing - Not Happy :(

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