EA Staff (Retired)Hey there, @bjvs1118. Thanks for the information so far!
It appears to be missing a lot of the information further in the report. When you run the DxDiag, can you save the DxDiag as a txt file and attach it to a reply here, or DM it to me directly? It would help a lot.
Arrenai 🐱
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BIOS: F.40 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3518MB RAM
Page File: 2875MB used, 5391MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3) & Direct3D (stage 2) & DirectSound (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompte
Display Devices
---------------
Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_8015103C&REV_45
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\amdxc64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 21.19.414.1280
DDI Version: Unknown
Feature Levels: Unknown
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: Unknown, 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x8015103C
Revision ID: 0x0045
Driver Strong Name: oem2.inf:cb0ae4149087f042:ati2mtag_MullinsPA_MobileDS:21.19.414.1280😛ci\ven_1002&dev_9851&subsys_8015103c&rev_45
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
