Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHello @biggaloot_pb
Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?
- Try restarting your device and potential your internet equipment
- Clear your Web browser Cookies/Cache
- Check if your device has updates, as well as your web browser
- Try using your browser Incognito Mode... This may require you to manually sign in
- Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)
Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?
- Screenname:
- What Device are you using?
- Which web browser do you play on?
- Do you get an error message at all?
Thanks and have a Great Day!
2 years ago
I completed. the steps you recommended and still have the same problem. Everything was working fine until the last few days.
My screenname is biggaloot_ I am using a desktop with windows 11. I use edge as web browser, I do not get a error message.
Thanks
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