Forum Discussion

addalen's avatar
4 years ago
Solved

Bug in canasta

Nearly every game of canasta I play, I meld a card and  nothing happens, so I have to meld a different card, often having to break up a pair, the 1st card I melded then jumps back into hand and  hides cards  under it....Also often   go to meld a 3 of a kind  and cards all jump  and 1 of the cards I was going to meld dissapears, this is very frustrating, anyone have any answers.

  • Hi  @addalen 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi  @addalen 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

  • Why can't you fix canasta\?. It is very frustrating that almost every game freezes. Did you get rid of all the programmers and IT that fixed these problems in the past? Right now you have glitches, freezes and can't connect in every game. Your site was better when you first started. I have been playing on this site for 20 years but will stop when my subscription runs out because your site isn't worth a plug nickle the way it is now.

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