Forum Discussion

Rising Rookie

5 years ago

BUG report for Canasta

there has to be a bug in the game canasta , i have called pogo twice , and have not gotten any help execpt to file a bug , so here i am , canasta is the worst , if i can get it load , then try to pla...

joannapo4ko

Rising Rookie

5 years ago

i have tried all the above and still cannot get the games to work .

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @joannapo4ko.

If you try the troubleshooting and still are not able to get into Canasta, can you share your browser version information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

Arrenai 🐱

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joannapo4ko
Rising Rookie
5 years ago
Compatibility Scan
1 problem found on your computer.

Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash No problem found!
Resolution No problem found!
Click here to rescan your computer
System Information
Look through our FAQs to find answer to common problems.
Still having problems? File a bug at EA Answer HQ.

Webgl1 supported True
Webgl2 supported True
Java Versions installed False
Operating System Windows 10
Flash version 32.0.0
Resolution 1280 x 960
Browser Firefox 79.0
Cookies Enabled True
DxDiag.txt90 KB
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @joannapo4ko.
  
  Thanks so much for the information. We really appreciate it. I'll go send this info over to the Pogo team for investigation. Thank you!
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
- EA_Arrenai
  EA Staff (Retired)
  5 years ago
  Hey there, @joannapo4ko.
  
  There were some recent major updates to Canasta sent out yesterday. Could you give the game a try again and let me know if game loading and performance is improved?
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - joannapo4ko
    Rising Rookie
    5 years ago
    thank you for helping , i saw that they fixed a lot in canasta , still does not work for me , other games that do not work for me are cookie connect , Lottso express , turbo 21 ,boggle bash ,and when i play a game in Daily sudoku , the page goes crazy , flipping up and down my screen .