Forum Discussion

speignerific1

5 years ago

Solved

Sign in Problem

Recieves email about yearly subscription being paid at email address I had to use below

Told to Log into EA account

enter info for current EA account I'm already logged into

Please enter a new screen name to complete your account.

You are about to create a new account.

If you already have a Pogo account, please

COMPLETE YOUR EA ACCOUNT
We’re having trouble retrieving your email address. Please verify that you have entered a valid address. This email will be used for Pogo and all EA games and websites.

[edit: email address removed]
The email address you have entered is already registered. Want to sign in instead?

using your existing screen name.

That never worked

Having trouble signing in?

I used to sign in with my Pogo screen name

Uses pogo screen name

COMPLETE YOUR EA ACCOUNT

We’re having trouble retrieving your email address. Please verify that you have entered a valid address. This email will be used for Pogo and all EA games and websites.

used same email that i recived payment information on

The email address you have entered is already registered. Want to

COMPLETE YOUR EA ACCOUNT
We’re having trouble retrieving your email address. Please verify that you have entered a valid address. This email will be used for Pogo and all EA games and websites.

[edit: email address removed]
The email address you have entered is already registered. Want to sign in instead?

instead?

^^^^ apparently not because i can't log in with information

EA_Arrenai
5 years ago
Hey there, @speignerific. Thanks for the update.

It's been a while since many of these instances popped up. It came up fairly often during the Pogo Account Upgrades that occurred a year ago, however not so much recently so the advisors you spoke with may not have dealt with those personally.

Just to confirm, these are the windows you're seeing pop up, correct? https://blog.pogo.com/standardflow/

If so, you can reference that in your chat or Twitter/Facebook DM and that can help them get a feel for what's going on.

An alternative would be to use a different email than the one you used prior, as then it would not have a conflict, but it would let you access your main account.

Arrenai 🐱

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8 Replies

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @speignerific.

That certainly sounds frustrating. It's possible that you may have more than one Pogo screenname or may have just created a new account during the login process.

Please try contacting EA Help and our Game Advisors can help you straighten out the account situation for you and get you and your badges, Pogis and gems reunited.

To contact EA Help:

Go to https://help.ea.com

Click "Contact Us"

Select Pogo from the game list

Select PC or Mac

Select Manage my account > Can't log in

Click Select contact option

If you would prefer to reach out on social media instead:

You can contact EA Help on Facebook Messenger here: https://www.facebook.com/EAHelpHub/

You can send a Direct Message on Twitter here: https://twitter.com/eahelp

Arrenai 🐱

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speignerific1
5 years ago
You will absolutely laugh at this. I spent an hour online talking to tech support and sure enough they couldn't figure it out and then their system had a failure and they told me to try again in a few days
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @speignerific. Thanks for the update.

It's been a while since many of these instances popped up. It came up fairly often during the Pogo Account Upgrades that occurred a year ago, however not so much recently so the advisors you spoke with may not have dealt with those personally.

Just to confirm, these are the windows you're seeing pop up, correct? https://blog.pogo.com/standardflow/

If so, you can reference that in your chat or Twitter/Facebook DM and that can help them get a feel for what's going on.

An alternative would be to use a different email than the one you used prior, as then it would not have a conflict, but it would let you access your main account.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
speignerific1
5 years ago
Are you saying to change my EA email?
Speignerific
5 years ago
It worked!!! changed my ea account email and all is well!!! Thank you
EA_Arrenai
EA Staff (Retired)
5 years ago
That's great to hear! I'm glad you were able to get back in! 🙂

Happy gaming!

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
sandav1946Xy
Seasoned Newcomer
2 days ago
I dont have anything but a q uestion. Peggle blast is a pain, I have been stuck on game 175 for over a year. Is there any way to by pass it so I can countinue a normal game. sandav1946
abbycattx
Hero+
1 day ago
sandav1946Xy

Hello! Thank you for taking the time to post about Peggle Blast Level 175, a year is indeed long. There is not a way to bypass the level however there is an official Peggle Blast Forums Community on the Pogo website where you can find other players playing this game with helpful hints and strategies here > Games Forums Home | Peggle Blast HD

Because this posting is from 5 years ago and EA_Arrenai has retired, we need to lock this posting to avoid violating the EA Forum rules of Necroposting to ensure players have the most up to date information.

Please feel free to post again, start a new posting or post on other subject you may have a question on! Thank you kindly for your understanding.