Forum Discussion

dinycat's avatar
dinycat
Newcomer
3 months ago

Buying gems.

I just bought a gem, but I didn't receive it.  Please advise.

2 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there dinycat​ 

    Sorry to hear you had issues receiving your purchased gems.

    Just to check in with you have you still not received your gems? 

    Sometimes it can take up to 24 hours for them to come through so they should hopefully be in your account by now. If not can you please let us know your Pogo username so we can look into this further for you?

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi again dinycat​ 


    Just checking in again to see if you've received your gems since?

    If not can you let us know your Pogo username as I asked for above so we can look into this further for you.

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