Forum Discussion

sweetsue6551Jj's avatar
3 years ago
Solved

Canasta Game

The canasta game is a mess. In your canasta box, there are white squares not allowing you to put canastas where you want them. Making it almost impossible to add wildcards to the right ones. There are no words on the boxes at the bottom which should read discard etc. It is very frustrating. I complained about this awhile back, and nothing has changed, yet you still make it a game of the day. You don't even have to get into the game because the issue starts at the very beginning. Just look at the offline of words. It is simple to see. They are also giving the bots the opportunity to place 3 of a kind like 10s or 5s on the canasta box when 50 points is the lowest ever you can place there. I tool a pic. Maybe I can show it here. Now it says my file is too big. Please fix this. Thanks

  • Hi @sweetsue6551Jj 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @sweetsue6551Jj 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

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