Solitaire Home Story

I can’t load home story game

Yes me too. Has been that way forever. I am using safari. Have tried other browsers. I have tried every “fix” in these threads…. updates, clearing everything, etc etc etc Still crashing and now the new game Matching Moments is doing the same thing. Starts to load then crashes with “A problem repeatedly occur…. Or it just goes black. I give up, don’t even try events that I need SHS to complete it. Good luck

I have that issue only when using my iPad.  Only game that tries to load and then goes black.

This is on my ipad

Pogo keeps saying fix problem. This Only game keep freezing. Can play any badge keeps crashing

i have been stuck on the Halloween page for over a week now. This is the third time this has happened, whenever they switch to a new scene it sticks. This is the only game i have that does this, it has cost me to not finish off a constellations.

I haven't been able to load it all week.

Mine hasn't loaded at all. Been like that all week

brwneyez9904​ bruce--1957hC​ Player_8kgscaqg​ AiranMVernon​ ana62​ Ajaymk​ 

Hello! Sorry to hear your games keep crashing, there are a few reasons this could be happening. Stay with me on this because this will help with understanding from a broader perspective 🙂

I first must mention that every game on Pogo is designed differently and Pogo is a browser-based gaming site that relies heavily on our devices to be updated, free of old cookies and cache (each game leaves this separately) and most importantly it needs room to move and for our devices to be configured for gaming.

Multiple major updates have converged at once:

• Windows 10 End of Life (October 14, 2025) - Microsoft officially ended support for Windows 10, forcing millions of users to upgrade to Windows 11, which has different hardware requirements and security features.
• Browser Updates - Chrome/Edge version 141 was released in October 2025 with significant changes to rendering engines, security features, and video handling, including fixes for critical vulnerabilities (like CVE-2025-11206 affecting video processing).
• Apple iOS/iPadOS Updates - iOS 18.7.2 and iPadOS 18.7.2 were just released (November 5, 2025) with 30 security fixes affecting WebKit, Safari, and other components crucial for web-based games.
• All of us will need to check for updates for a bit, rather you are using Apple or Windows. After major updates like this- patches are soon to follow aka more updates on the horizon. These updates also include graphics driver improvements, which are crucial for optimal gaming performance

Quick Fixes and Checks:

For iPad/iPhone Users:

• Update to the latest iOS/iPadOS version (18.7.2) which was just released
• Enable Reduce Motion in Settings → Accessibility → Motion
• Close all other apps/websites before playing
• Try clearing browser cache and cookies
• Restart your device

For Windows Users:

• If you updated to Windows 11, ensure all drivers are updated
• If staying on Windows 10, be aware Microsoft support ended October 14, 2025 (expect problems pogo cannot control)
• Update your browser to the latest version (Chrome/Edge 141+)
• Disable Hardware Acceleration
• Try clearing browser cache and cookies 
• Restart your device

Generally, when a game Crashes, Freezes, Stalls or gets stuck this is a sign of: 

• Memory issues - Your device may not have enough available RAM 
• Graphics processing problems - Especially after driver or browser updates
• Cache/cookie conflicts - Old data conflicting with new game versions 
• Connection instability - Intermittent internet can cause games to hang (see Slay the Lag Dragon)
• Resource competition - Too many apps or browser tabs running simultaneously
• Incompatible settings - Hardware acceleration or security settings blocking game functions (yes even for one specific game - cookies and cache are left individually per game)

I tried accessing Solitare Home Story before replying to you and it is working as designed. Please give these troubleshooting steps a try and let us know how it goes!

I have tried all of your suggestions and as usual they still don't work. I have been with this site before it was even a club or when EA sports bought pogo. This issue has happened three other times and my patience is wearing thin with this venue. If things don't change soon i will not be here long.