there is a bug associated with this game your tech support told me I had to report it here. I am winning games and my rating is going down. [removed] fix the problems
[CM edit - Updated title after breaking off post into its own thread, and removed masked profanity to adhere to the AHQ rules.]
I am a pogo member and over the past week I have experienced some major issues while playing canasta. I have contacted tech support as well as EA sports customer service to no avail. I have been playing quick play matches and I continue to lose rating points regardless if I win. I can play 2 to 3 matches and my points will raise when I win, but if I log off and comeback on a little later I noticed I was losing twice as many points as I gained. Over the last week I have lost over 200 pts . Tech support informs me after being on the phone with them and answered numerous question that there is nothing they can do to fix the issues or replace pts lost. I feel that if someone is paying for a service then some type of help or resolution should be offered. Any help would be greatly appreciated.
EA Staff (Retired)Hey there, everyone.
I don't have an update just yet. I'm just letting you know that the Pogo team is investigating the issue, and we really appreciate all of the reports made here. Thanks for your patience thus far.
Arrenai 🐱
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I played ranked games until I reached a rating of 1000 on Canasta, I log out and log back in and my rating was 826!! How did I lose rating when I was not even playing or even logged into pogo? That is discouraging!
EA Staff (Retired)Hey there, @luvzwordsy1.
Thanks again for your additional information. I've added it to the existing report. We really appreciate it.
Arrenai 🐱
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Apparently no one. Worse not better. Now, when my opponent leaves a game, I get the robot and if I leave, my score drops.
This is the last straw. I played Canasta for a while this morning after my rating dropped 26 pts overnight. Then closed out pogo, did some other things, signed on again, my rating after 3 hours dropped another 16 points. I played for a few hours, left to have dinner and when I returned to Canasta at 10 p.m. my rating had dropped to 1013. I give up. If this isn't fixed by my renewal date, EA and I will part company. Canasta players have been ignored for 4 months. Do something already. I'm done providing information.
Another scam in my opinion. The newest wrinkle over the weekend and on in today is that when someone quits when you are winning, you automatically get the bot. No points for winning against the bot. Rating stays the same, so you are punished for winning and your opponent's departure. Over 3 days, I have never had more than 2 wilds in my hand, lose points every time I play a different game and return, or leave pogo. Today I lost 16, then 24, then 19 pts each time I opted for some other game or an activity like cooking or showering rather than playing. EA has been advised of this days ago, keep asking for moe data and do nothing. Used to be fun, now just aggravating. Don't know if it happens to all or some players. Some say they don't notice. I do know that it's almost impossible to move into 1100's and still be there the next day. So dishonest.
[CM Edit - Merged back to back posts together. Please refrain from multiple posts in a row. Don't forget you can always add more to your previous post by selecting Edit from the right-side menu on the post. Thanks!]
why isn't anyone helping us solve this issue IT IS A BUG
Who is going to help us?
Ditto for me daily and every time i leave the game. How about just drop thye ratings and post wins and losses like before. This is ridiculous.
this is a follow up to my ratings that drop everyday. I checked compatibility and all are okay. I enter the option play rated game. Last night I won my last game, left after the game before the timer counts down. rating=1055 This morning turn on computer, rating now=1034. I play rated game and win rating now 1052. Leave site, return an hour later rating dropped to 1036. Played a rated game and lost, rating=1013. played rated game and won rating up to 1028. I cleaned cache and cookies and refreshed without leaving and my rating dropped all by itself without any game play to 989! PLEASE HELP!
EA Staff (Retired)Hey there, @luvzwordsy1. Thanks for the information you've provided so far, as well as the feedback. I'll go ahead and send this issue over to the Pogo team. If you do get the opponent ratings, as well, I'll add that to the report. Thank you again!
Arrenai 🐱
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