Can't purchase Pogo Gems

Hey there Trlblz256VU sorry to hear you're having issues purchasing gems.

Just so I have a bit of context on the issue can you let me know what payment type you're trying to use? 

Can I also ask if you have Paypal? If so you can try Paypal to see if that works for the purchase.

I use either credit cards or debit cards.  I don't have paypal.

I am having the same issue, can't buy gems. I use Paypal and nothing happens, I have tried other cards, still nothing. I never had this problem before. I cannot play the games I like without gems. Please help.

Plus, my favorite games like Story Quest and all hidden objects games, you can't play at all without gems.

Appreciate the additonal info.

Could you let me know what browser you're using as well as your pogo usernames so I can get this looked into for you both?

I am using Google Chrome, which I have always used. Hope you can help, thank you.  My user name is kgdustyrose.

I am using Google Crome and my username is Trlblz256.  I have always used  Google Crome when I play on Pogo.

I have been having the same problem since February

Having same issues trying to purchase Gems. Have been a Pogo member for over 25 years and I have never had this problem. Sick of the Try Again screen. Just paid my annual fee early March, so my credit card is fine. Did everything I found on the help sites and nothing is working.

POGO I want to give you money in exchange for gems, but I cannot. Something is wrong since I could purchase then in December. 

I love POGO, but if I can't purchase gems, what is the point in keeping it?