Forum Discussion

whitetiger06230's avatar
3 years ago
Solved

Can't sign into Pogo.

Pogo just took the money for club pogo, however, I can not sign in.  IT wants me to create a new account.  I have used the same EA sign-in for years.  No issues signing in for the Sims 4 and sim city, but can not get into club pogo.  I feel like I am being ripped off, and to be honest, a bit pissed, this has been an ongoing problem.  They keep saying my issue is resolved, but it hasn't been for at least 6 months.  I have tried all the tricks I know....clean the cache, change browsers, clean everything, restart you name it.  I need help please!

  • Hi @whitetiger062301 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @whitetiger062301 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    Thanks!   

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