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whitetiger06230's avatar
whitetiger06230
3 years ago
Solved

Can't sign into Pogo.

Pogo just took the money for club pogo, however, I can not sign in.  IT wants me to create a new account.  I have used the same EA sign-in for years.  No issues signing in for the Sims 4 and sim city...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @whitetiger062301 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    Thanks!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @whitetiger062301 

 

Can you try going through the following steps and let us know if you continue running into issues after? 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 

Thanks!   

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