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RHAJR0124's avatar
RHAJR0124
4 years ago
Solved

Clair Hart Secrets in the Shadows "Gold Key" problem

I play to get 5 stars every episode, every chapter. However, Case 33, Episode 3, Chapter 5 has a problem. The "Gold Key" is on the chair, but evidently, it's Not the "game's Gold Key". You can only c...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @RHAJR0124,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @RHAJR0124,   

  

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

  

  • Restart your device and modem/router then try to load your game   
  • Clear your Cache/Cookies (<-- link) 
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
  • Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

  

Thanks!  

 

  • RHAJR0124's avatar
    RHAJR0124
    4 years ago

    Windows 10, Both Edge and Chrome. It has nothing to do with my cache, it is the episode itself. The "Gold Key" can only be chosen when it is an object in the list, so, there is No Way to get the "episodes Gold Key". Try it yourself, then you will know exactly what I am describing. I've already attached a screenshot.

    • RHAJR0124's avatar
      RHAJR0124
      3 years ago

      If you are willing to fix the problems, then please tell eveyone "That you are not willing to fi the problems". Over 1 year, since I first posted this problem and still it doesn't work. Has nothing to do with what browser is used, or clearing the cache. So, stop telling everyone to clear anything.

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