@angel62331TV That's great news, I'm delighted to hear you finished the episode! 🙂
This issue should have indeed been resolved as of January 12. I hope you all have been able to load and play episode 76. ❤️
- Leeloo
@angel62331TV, Since others are having a similar problem as you reported, this may have to be fixed by EA rather than something you can do. There is a post #32 above where another player also reported a problem with Episode 76 of the Claire Hart Classic game. In post #33, I replied to her post giving instructions on how to contact and EA adviser through online chat or phone call back any time of day. You might want to try that using the instructions I've provided.
Regarding the problem you are having where you bought the last chapter for Episode 76 and it does not show you as having bought it, I have a suggestion to make about that. There is a place under the Billing and Subscription section of your account where you can see when you purchased gems and all the items (including games) you bought with gems. You can check there to see if your purchase of the last chapter of episode 76 is listed. IF it is not there, something may have gone wrong during the purchase process and your gems may not have been deducted from your account. To check your gem transaction history follow these steps.
1. Click on "My Account" which is located at the top of the Classic Pogo homepage, OR click on your avatar image in the small circle in the upper right corner of the New Pogo home page then click on "My Account" when the drop down menu appears.
2. After you are taken to the My Account page for you, click on "Billing and Subscriptions"
3. After doing that look for the link called "View your gems transaction record", which lists all the purchases of gems and use of gems at the Pogo website. Usually they start from oldest to most recent dates, so scroll down to find more recent transactions. There is a long delay sometimes in opening this page so expect that.
4. If you cannot find your purchase using gems for the last chapter of Episode 76, then you were not billed for it and you should try again to buy it. That might be the problem. IF however, it says you did buy the last chapter but the game says you have not, then EA will have to try to explain how to proceed. I am a volunteer helper here, not an EA employee, so I don't know why you might have been charged gems for the episode chapter and yet the game says you did not pay for it.
@angel62331TV, I see that EA_LeeLoo, an EA community manager, left a message for you here asking you to provide more details. Look at post #37 above. I know of this problem that has affected others too, but as a volunteer helper here, I do not know what the solution is. Try to work with EA_LeeLoo at Answers HQ, but I also have another suggestion so you can contact someone from EA faster. You can talk to an EA adviser though online chat or phone call back any time of day. If you would like to try this follow the instructions below. Be sure to mention the game and the episode you are having trouble with.
1. Go to https://help.ea.com
2. Click on "Contact Us" at top of page
3. Select Pogo (It might default to Pogo)
4. Select Platform (PC, Mac, etc)
5. Select Topic (Missing content)
6. Select Issue (Never received content)
7. Click on blue Select Contact option
8. On the next page called Case Information, decide if you want a phone call back or online chat.
9. If you want a phone call back, complete the requested information under the heading called "Get a call", then click on the Request Call button.
10. If you want online chat, click on where it says "Chat", enter a brief description of your issue in the "Subject" box, and then click on the "Request live chat" button.
11. If the estimated wait time is not reasonable to you, try again later.
This has been addressed before and no outcome. I sent all the info did the scan, Have tried it on many computers. Also this is the same issue many people are having with just 76 chapter and no other ones. It is a bug in the program. Please fix it
