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UnderdogRef's avatar
UnderdogRef
2 years ago
Solved

Club Pogo migration to EA account issue

Club Pogo Member issue.

With the change EA made to the log in I can no longer access my account.  The email address that I used to create my Pogo Club account has been deactivated and there is no chance of access/recovery of that email address.

I need my Club Pogo account and this EA account to be merged.

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @UnderdogRef @iumn7izeb2rt 

    To confirm club pogo accounts are need access by using the email on your EA account. If you are unable to access your email addres, I would first recommend reaching out to your email provider for assistance with closing your email. 

    If you are unable to, then you will need to reach out to our support to check which options may be available. 

    Be sure to select:

    Pogo > I want to update my EA Account information > Email or Chat

     

    Cheers!

3 Replies

  • iumn7izeb2rt's avatar
    iumn7izeb2rt
    2 years ago

    same problem here the email i used to log in has not been used for a long time all tho still active, not getting a verification code when it is sent ,had to set up a new account to get in here . this sucks

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @UnderdogRef @iumn7izeb2rt 

    To confirm club pogo accounts are need access by using the email on your EA account. If you are unable to access your email addres, I would first recommend reaching out to your email provider for assistance with closing your email. 

    If you are unable to, then you will need to reach out to our support to check which options may be available. 

    Be sure to select:

    Pogo > I want to update my EA Account information > Email or Chat

     

    Cheers!

  • UnderdogRef's avatar
    UnderdogRef
    2 years ago

    This is not a solution.  It is yet another roadblock.

    I provided all of the relevant information.  And no one could authenticate the account.  My account was opened up almost 10 years ago.  I have the email address and all of the payment information for the last two years; yet the chat customer service reps say they cannot verify the account.

    I requested either Tier II or Tier III support for my issue and was told that since they could not authenticate my account neither tier is available.  If they would authenticate my account I would not need to request Tier II or Tier III support.

    Now I have a product that I have paid for and am unable to access.

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