GEM771kP granywobbles districtSJw652
Hello! Sorry to hear about your game having issues, I believe I can help with this problem 🤓
If your progression is stuck or failing to load it is always a good idea to log out of the site and do a bit of cleaning on our devices.
Why? Updating and cleaning our devices ensures your device and Pogo are speaking the same language.
📍Update browser steps > Re: Pogo Troubleshooting Guide | EA Forums - 10424298
📍Clearing Cache and Cookies steps > Re: Pogo Troubleshooting Guide | EA Forums - 10424301
These aren't just gaming tips - they're essential device maintenance:
- Clearing cache/cookies = Removes tracking, frees up space, and improves security
- Browser updates = Critical security patches and protection against threats
- Regular restarts = Clears memory and completes security updates on our devices
- Turn on and off your router = Turning your router off for a minute and back on —often called "power cycling"—can actually solve a surprising number of internet issues.
3 Month Loading Issue Troubleshooting - Try the same steps above and also check:
Different browser: If using Safari/Firefox, try Chrome or Edge (or vice versa)
Disable ad blockers: They can prevent games from loading
If you are unsure of any of these steps - you can search online for video tutorials or guides specific to your device.
Please give these troubleshooting steps a try and feel free to let us know how this goes!