Forum Discussion

adlahue's avatar
adlahue
3 years ago

Cookie Connect - unable to advance past level 60

For weeks now I have been unable to advance past level 60 on Cookie Connect on Pogo.  I have cleared cache, history and cookies on all browsers.  I have tried with Chrome, firefox and safari.  There ...
LilahRosie's avatar
LilahRosie
3 years ago

Levels 61 through 69 are all just saying 70

Loreli59's avatar
Loreli59
3 years ago
@LilahRosie That's my issue too... Unfortunately, until EA decides to look into this issue, there is nothing we, as players, can do about it...
  • pebb70733's avatar
    pebb70733
    New Novice
    3 years ago

    I have the same problem.  Did anyone get this fixed?

    • Loreli59's avatar
      Loreli59
      3 years ago

      It's still an unresolved issue, Unfortunately... We pay for membership but the issues go unresolved....yet they have no qualms about asking for additional $ for so many other things we should get as a part of our membership.  *sigh*

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Loreli59 @pebb70733 @LilahRosie 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

    • Loreli59's avatar
      Loreli59
      3 years ago

      Unfortunately this issue has been pervasive and has been there for several months now.  This seems like a vanilla type of suggested "fix". Have your technical team looked into this? I am not the only one with this issue.  I am attaching yet another screen shot. I did this previously to no avail.

      My screen name is Loreli59 and I have been a pogo member for a very, very long time. I've done all the things below, countless time, and have used both Edge (which had no cookies stored because I had never used it for Pogo before) and Chrome, which is my preferred browser.  

    • jaymesrocks1111's avatar
      jaymesrocks1111
      Rising Traveler
      3 years ago

      having same issue pogo, its on your end

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