Did not receive coins in Merge Academy
On March 6, I bought 1,259 coins for 470 Gems in Merge Academy and never received my coins. Where do I go to get help with this issue. It seems EA gets harder with every issue I have.
Forum Discussion
wildlifelover6Caches_Hljzepmom
Hello! For assistance with any account or payment-related concerns, it is advisable to consult EA Help for the appropriate procedures. Our forums communities are unable to process refunds or speak about accounts in a public forum, for privacy and security.
Pogo_Sconnie and the team are aware of this issue and posted about it in the Pogo Forms here > Games Forums Home | Service Update - Merge Academy
This issue was also mentioned in the March 2025 Pogo Insider > Pogo Insider – 3/10
Thank you for your patience as the team continues to work on this issue.
abbycattx This reply was very helpful. I just had this happen to me today (3/12/25). Do we simply wait and hope we are in a queue somewhere and the Powers That Be realize it's happened to us or is there actually somewhere to report this as I have been unable to determine how to do this. Ten dollars isn't a lot of money for some but it's my gaming budget for the month.
Hello! I apologize for the frustration you are experiencing regarding this issue. Here in forums the team is unable to assist with account or purchase related issues due to privacy and security concerns in a public setting.
If you would like to develop a case regarding this matter, you can reach out to EA Help privately, please click on link below, then click on Chat With Us and follow the steps to open a case.
Order Status > I want to check my order status - Pogo
I hope everything works out for you & Take Care 💮
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