Forum Discussion

wiggleworm6200's avatar
3 years ago
Solved

Game on Pogo not loading

I have been trying to play Mahjong Sanctuary for hours now but it will not load past 70%. I have cleared my cache and closed out the pogo game page and gone back in but still nothing past 70%.

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi Pogo Players,

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

13 Replies

  • Mine loads all the way, but I get no visual image of the game - my screen is blank.  I can hear the game but can't see anything.

  • Duney43's avatar
    Duney43
    3 years ago
    @ladyjayne8 mine will not. load. I am sick of paying for something that does not work. pogo. fix the darn page once and for all
  • @Duney43 Every other day, same thing for me. Games will not load on my IPad, getting so tired of this. I am not a novice, been a member for over 20 years, know what I am doing.

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