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hotNanaPapa29LM's avatar
hotNanaPapa29LM
Seasoned Newcomer
2 months ago
Solved

Merge Academy - Freezing

I go to play Merge Academy and click on the finger where it says to and it doesnt do anything I have badges to do and can not play the game.

bug
pc
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi hotNanaPapa29LM​, 

    Thank you for popping up a screenshot of what you're seeing. Does the game freeze at the same point each time, or at different points? 

     In the meantime, please take a moment to go through the troubleshooting steps I've popped below. They can help things sync back up and may rule out some potential causes:

    • Clear your Cache/Cookies  
    • Check your Device or updates, check for Browser Updates     
    • Test it out from a different browser. If you’re on Chrome, try Firefox instead (or vice versa). 
    • Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.  

     

    If you continue experiencing this issue after trying those steps, please let me know what device you're using to play the game. It'd be great to know the web browser too, as well as your screen name, and any error messages you might be encountering.

    Thanks for your patience.

    - EA_Lanna

4 Replies

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  • abc15973795's avatar
    abc15973795
    New Traveler
    2 months ago

    Merge Academy starts to load, then freezes. I have tried the usual fixes, but have not been successful.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi hotNanaPapa29LM​, 

    Thank you for popping up a screenshot of what you're seeing. Does the game freeze at the same point each time, or at different points? 

     In the meantime, please take a moment to go through the troubleshooting steps I've popped below. They can help things sync back up and may rule out some potential causes:

    • Clear your Cache/Cookies  
    • Check your Device or updates, check for Browser Updates     
    • Test it out from a different browser. If you’re on Chrome, try Firefox instead (or vice versa). 
    • Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.  

     

    If you continue experiencing this issue after trying those steps, please let me know what device you're using to play the game. It'd be great to know the web browser too, as well as your screen name, and any error messages you might be encountering.

    Thanks for your patience.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi hotNanaPapa29LM​, just stopping by to see how you're doing! 

    Did the troubleshooting suggestions help you resolve the freezing with Merge Academy? If they did, it would be super helpful for others if you could click the 'Accept as Solution' button on their post. 

    Thanks so much, and Happy Gaming o/

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi hotNanaPapa29LM​, 

    It's been a while, we're hoping that means the troubleshooting advice helped with the freezing issues. 🙂

    We're going to wrap up this discussion for now, but if there's anything else you'd like to share or ask, don't hesitate to start a new thread or jump into an active one. We'll do our best to help with recommendations.

    Thanks and happy gaming o/

    - EA_Lanna

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