Sweet Tooth Town constantly freezing
In the Sports Tailgate Party Bingo Jam event, one of the challenges is obtaining candy swirls in Sweet Tooth Town. We are forced to play in sweet play mode or the swirls don't count. The game freezes which it has done for quite some time but to play in this mode, it's constant which is ridiculous and prevents us from obtaining the rewards. A lot of members are complaining. This problem happens no matter what device I use. I am computer savvy so yes I have cleared cache, cookies, etc. photo attached, 1 click and the board is frozenSolved640Views6likes75CommentsMerge Academy orders in daily
Today's Daily challenge, to complete 2 orders, is not getting credited properly. In my case, I got credit for my first order but not for my 2nd or 3rd. So, in spite of completing 3 orders, I only have credit for 1. My pink gem total appears to be correct. Others in chat are reporting similar things.Solved61Views3likes9CommentsHow to Report a Problem on Pogo - Complete Guide
When you're experiencing issues with Pogo games, providing detailed information helps the support team diagnose and resolve problems faster. Here's exactly what information to gather and how to find it: Essential Information to Include Pogo Username: Your exact Pogo account username (not your email address). This helps support to locate your account and check for any account-specific issues. Device Type: Specify what you're using: Desktop PC Laptop Tablet (specify brand/model) Mobile phone (iPhone, Android, etc.) OS Version: For Windows: Press Windows key + R, type winver, press Enter Note the exact version (e.g., "Windows 11 Version 22H2") For Mac: Click Apple menu → About This Mac Note the macOS version (e.g., "macOS Ventura 13.2") For Mobile: iOS: Settings → General → About → Software Version Android: Settings → About Phone → Android Version Browsers Tested: List ALL browsers you've tried, such as: Microsoft Edge Google Chrome Mozilla Firefox Safari (Mac users) Important: Even if you only use one browser, try testing in at least one other browser to help isolate the issue. Current Browser Version Number - How to find: Google: Click the three vertical dots (⋮) in the top-right corner → Help → About Google Chrome Edge: Click the three horizontal dots (…) in the top-right corner → Help and feedback → About Microsoft Edge Firefox: Click the three horizontal lines (☰) in the top-right corner → Help → About Firefox Safari: Click the Safari menu in the top-left corner of your screen → About Safari DxDiag File Attached: (Yes/No) What is a DxDiag? A DxDiag (short for DirectX Diagnostic Tool) is a built-in utility that provides detailed information about your system’s hardware and software, especially components related to graphics, sound, and input devices. It’s commonly used for troubleshooting issues with games, multimedia applications, or drivers. For Windows PCs: Press Windows key + R Type dxdiag and press Enter Wait for it to load completely Click "Save All Information..." Save the file to your Desktop as "dxdiag.txt" For Mac Users: Hold the Option key and click the Apple menu Select "System Information" Go to File → Export and save as a .txt file Alternative for Mac: You can also generate a system report by clicking Apple menu → About This Mac → More Info → System Report Error Messages or Exact Wording: Detail the EXACT text of any error messages, including: Pop-up error boxes Loading screen messages Any code numbers (Error 126, etc.) Browser console errors (if you know how to check) Describe What is Happening: Be as specific as possible: "Level 726 of Quinns Aquarium" "During the bonus round" "When clicking "Play Now'" "On the game loading screen" "After completing a hand in Tri-Peaks Solitaire" Screenshots Showing What's Happening: How to take screenshots: Windows: Press Windows key + Shift + S for Snipping Tool Or press Print Screen key Mac: Press Command + Shift + 4 to select an area Or Command + Shift + 3 for full screen What to screenshot: The frozen/broken game screen Any error messages The browser window showing the problem Multiple screenshots if the issue has different stages What Troubleshooting Steps You've Already Completed: List everything you've tried, such as: Cleared browser cache and cookies Disabled browser extensions Tried different browsers Restarted computer Checked that Pogo is whitelisted in firewall Updated graphics drivers Checked Windows updates Tried incognito/private browsing mode Flushed DNS cache Power cycled router Sample Report Here's an example of a well-formatted and detailed report: Pogo Username: AngelFace1984 Device Type: Desktop PC OS Version: Windows 11 Version 22H2 (Build 22621.2428) Browsers Tested: Microsoft Edge, Google Chrome Current Browser Version Number: Edge: Version 118.0.2088.76 Chrome: Version 118.0.5993.118 DxDiag File Attached: Yes (attached as dxdiag.txt) Error Messages or Exact Wording: "Game failed to load. Please refresh your browser and try again. Error Code: Blah" What Level is Freezing: Quinns Aquarium Level 126 Troubleshooting Steps Completed: Cleared Edge browser cache and cookies Disabled all browser extensions Tried Chrome browser (same issue) Restarted computer twice Updated graphics drivers through Device Manager Tried incognito mode in both browsers Checked that Pogo is whitelisted in firewall Elite Pro Tips: Be patient with testing: Try each troubleshooting step one at a time and test the game after each step. If you have any uncertainties, identify the specific topic and search for a video or article that's specific to your device. Follow up: If support suggests additional steps, try them and report back with results. Document everything: Keep notes of what you try and what happens. Check your internet: Running multiple tabs with shopping sites, social media, email, and other games while trying to play Pogo will cause games to perform poorly. Closing these will free up bandwidth, memory, and processing power, giving your game the best chance to run smoothly. Care for your equipment: Dust buildup, outdated network cables, and poorly placed routers can cause a surprising number of technical issues. Clean and Check for updates regularly: Over time, gradual buildup of temporary files, outdated drivers, and unused programs can accumulate to digital clutter. Regular maintenance helps prevent minor issues from becoming big headaches. Get ready to report: Know exactly what device you're playing on, which browser and version you're using, your operating system, what troubleshooting steps you tried, etc. Being prepared can speed up the process for the team and players alike. Frequently Asked Questions "All other games work, it's just this game" When you click on a game, it's almost like going to another mini website. Every game is constructed differently and interacts uniquely with our browsers, graphics, system memory and more. That’s why it’s important to troubleshoot each game individually rather than assuming they’ll all function the same way. "Why do I have to do troubleshooting steps?" That frustration is understandable—you’re here to play and have fun, not troubleshoot. But here’s the reality: while Pogo can fix issues on their end, they can’t access your files or update your system remotely. If only 30% of players are experiencing problems while the rest aren’t, that points to differences in devices, browsers, or settings. This is why troubleshooting steps and sharing your device info when reporting, are key to getting things back on track. "Why can't Pogo just speed up the games and make it go faster!" Your Internet Service Provider (ISP), router, browser, and device all play a critical role in determining speed and performance. It’s simply not possible for Pogo to control how fast our personal setup operates. However, it’s essential to test your internet speed regularly—connections can become stale or outdated over time. Issues like bandwidth drops, unstable signals, or network congestion can significantly impact gameplay. If your speed consistently falls below the level you're paying for, that’s a strong indicator that further investigation is needed by your provider for a deeper network-level reset.📍Also, don’t overlook your Ethernet cables. Upgrading to Cat6 or higher can make a noticeable difference! "I never can find any help, who can I contact?" You're not alone in feeling this way. Pogo no longer offers a direct telephone support line, and the platform has gone through many updates over the years. But help is still available! You can post questions or issues on the Pogo forums or EA Pogo forums 24/7, where other players, moderators and community managers often respond. For more direct assistance, you can follow the steps to reach out to EA Help here > POGO How to Contact EA Support or by clicking on this link > EA Help. "What are the troubleshooting steps?" You can find a list of troubleshooting steps here > Pogo Troubleshooting Guide "What is the information I need to fill out to report an issue after I completed the troubleshooting steps?" Copy and paste the below and add it to your posting: Pogo username: Device Type (PC. Laptop, Phone,Tablet) : OS version (Windows 10, Windows 11, or macOS): Browsers Tested (Microsoft Edge, Google. Firefox, Safari): Current Browser Version Number: DxDiag File attached: (Yes/No): Error messages or Error Images: Screenshots showing what’s happening: What Troubleshooting steps you've already completed: Together we create positive play!2.6KViews7likes0CommentsLucky cat bingo daubers
Hey everyone, I've read through all posts (and issues solved) regarding the daubers but whatever I've tried, it's still not working for me. I've purchased 2 new daubers with the cat coins and it won't let me just choose them (always before I start a new game). The icons if the purchased daubers have a red exclamation mark at the top right corner of them, I don't know why. I've done all the recommended troubleshooting, on both my phone and tablet (both iOs systems), everything cleared/deleted on Google Chrome, reboot, back in the game, same issues. Please help, I'm getting a wee bit frustrated plus the cat coins aren't that easy to collect so I've lost at least 4k coins on those purchases. Thank you, Beastiegirl_ro63Views0likes4CommentsPogo Claire Hart Classic Daily Challenge Not Counting
I have played three chapters of the game so far but have not gotten any credit for the items I found. Please look into this and fix the issue ASAP. Thank you. My Pogo screen name is Rosegirl397. I'm using chrome on an Android phone. I completed the recommendations such as cleaning the cache and restarting my phone.n Thank you.36Views2likes11CommentsMatching Moments Coins
Has anyone experienced coins just disappearing? Twice in the last week, I've "won" a large amount of coins (in the red present box) then after I finish the next level, they're gone. I did not use them. I didn't continue the level or buy anything. It's like Pogo says, "here, have a carrot," then yanks it away hoping you don't notice.10Views0likes0Comments