Jewel Academy
Jewel academy will not load. I get the magic bottle screen, click on play and then get a background screen but nothing else. Please help
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @RobAri20003
Can you try going through the following steps and let us know if you continue running into issues after?
- Restart your device and modem/router then try to load your game
- Clear your Cache/Cookies (<-- link)
- Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
- Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
- Try another Browser (Chrome, Edge, Safari)
- Check your device meets the Requirements (<-- click here) to play POGO games
Thanks!
