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IERICA2's avatar
IERICA2
2 years ago
Solved

jigsaw treasure hunter freezes and goes black

i have seen several people have had Jigsaw treasure issues with the screen freezing and going black. I have tried windows 10 and 11 nothing works. Now what? I pay for this and want to play it.
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @IERICA2 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @IERICA2 

 

Can you try going through the following steps and let us know if you continue running into issues after? 

 

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know: 

  • Screenname:
  • Device Make/Model:
  • Which Web Browser (and Version) is being used:
  • Are you getting an Error Message? (If so what is it)

Cheers!   

  • oschi46jg's avatar
    oschi46jg
    2 years ago

    i can no longer find jigsaw treasure hunter in the games or the puzzles list , did pogo delete one of my favorites

  • ded372c9189daa1's avatar
    ded372c9189daa1
    2 months ago

    I am having this issue.  I start a puzzle and after moving a few pieces it freezes and then goes black.  I am using Chrome (although I have tried on Edge and same thing) I am on an HP laptop using Windows 11  user name is RedheadRachel71  I dont get any error codes   I have also done all the "fixes" like restart, open new browser, clear cache and such.   thank you for you help 

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