Jigsaw Treasure Hunter

Question

My screen also goes blank either at start up or if I am lucky I get to move 5 puzzle pieces before it goes blank. I have cleared my cashe more times than I can count. With all the issues people are having I believe it is a game issue altho EA wants us to believe it is our computers. I have tried to play the puzzle on different platforms ( Mozilla,Chrome) with no luck.I am currently playing on Microsoft Edge Windows 10. All the other games work just fine.

ea_kent · Answer

Moving this over to the Pogo tech help board.

ea_illium · Answer

Hi&nbsp;@Kellyi813&nbsp;Thanks for letting us know what is going on when you play Jigsaw TH, To check have can you try the following if you haven't so far?

Restart&nbsp;your device and modem/router then try to load your game&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Clear&nbsp;your&nbsp;Cache/Cookies&nbsp;(&lt;-- link)&nbsp;&nbsp;&nbsp;
Check&nbsp;your&nbsp;Device&nbsp;(&lt;-- Link) for updates, Check for&nbsp;Browser&nbsp;(&lt;-- link) Updates&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Try with your Browsers&nbsp;Incognito/Prive Mode (This may require you to manually sign in)&nbsp;&nbsp;&nbsp;
Check&nbsp;your device&nbsp;meets&nbsp;the&nbsp;Requirements&nbsp;(&lt;-- click here) to play POGO games&nbsp;&nbsp;&nbsp;

&nbsp;If you continue running into issues, would it be possible to get the following information?

What device and browser your using&nbsp;(Version if possible)&nbsp;&nbsp;
A&nbsp;Screenshot&nbsp;or&nbsp;video clip&nbsp;(Using Windows&nbsp;Game Bar, Using&nbsp;Screen to Gif)&nbsp;
A&nbsp;DxDiag(PC) / System Info (Mac)&nbsp;of your device and we can share this with the team.&nbsp;&nbsp;&nbsp;

&nbsp;&nbsp;&nbsp;Thanks!

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Jigsaw Treasure Hunter

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