Forum Discussion

MsWastenTime's avatar
3 years ago
Solved

Level 4 in Bon Appetit is stuck in the fog, please help!!

Please help unstick the fog in level 4 Bon Appetit in Mahjong Sanctuary!  

  • Hi @MsWastenTime 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

2 Replies

  • Here is the fog I'm talking about that prevents me from playing the game in Bon Appetit, level 4 Mahjong Sanctuary.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @MsWastenTime 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know: 

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Thanks!   

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